Front Office Agent - Atlantis The Palm - Dubai, UAE

Atlantis; Dubai; On-site; AED 66,960 - 89,280; Full time

Benefits offered by this job

Comprehensive benefits package

Professional training and career development

Opportunities for internal mobility

Job summary

Atlantis in Dubai is looking for a Front Office Agent to ensure seamless guest check-ins and check-outs, deliver personalized assistance, and uphold service excellence. The ideal candidate will have a Bachelor's degree in Hospitality Management or a minimum of 2 years experience in a luxury property.

This full-time role offers a competitive tax-free salary ranging from 6000-8000 AED monthly, depending on experience, along with a comprehensive benefits package. Opportunities for training and internal mobility are also provided.

Qualifications

• Minimum 2 years of front office experience in a luxury property.
• Previous experience as a Receptionist, Front Office Agent, or Guest Service Agent.
• Ability to provide personalized assistance to guests.

Responsibilities

• Manage guest check-ins and check-outs efficiently.
• Process cashiering transactions accurately.
• Respond to guest inquiries with professionalism.

Skills

Strong communication skills

Ability to work effectively in a fast-paced environment

Customer service orientation

Familiarity with hotel reservation systems

Multilingual skills (Russian, Arabic, Chinese, French, German)

Education

Bachelor's degree in Hospitality Management or related field

Tools

Opera hotel reservation system

Job description

Front Office Agent - Atlantis The Palm - Dubai, UAE

Position Overview The Front Office Agent role at Atlantis The Palm Dubai is a guest-facing hospitality position focused on delivering seamless check-in and check-out experiences, accurate cashiering, and personalized service throughout the guest journey. This role suits service-driven professionals who thrive in a fast-paced luxury hotel environment and value attention to detail.

Job Details Country: UAE City: Dubai Industry: Hospitality Function: Front Desk-Reception Salary: 6000-8000 monthly (Market estimated) Gender: Any Candidate Nationality: Any Job Type: Full-time

Role Summary

The Front Office Agent ensures efficient front desk operations at Atlantis The Palm Dubai by managing guest arrivals and departures, processing cashiering transactions accurately, and responding to guest requests with professionalism and care. The role emphasizes service excellence, operational accuracy, and personalized guest interaction in a luxury setting.

What You'll Do

• Manage guest check-ins and check-outs efficiently and courteously
• Process all cashiering transactions promptly and accurately during day and night shifts
• Provide clear information and solutions to guest inquiries and special requirements
• Deliver personalized assistance to guests throughout their stay
• Coordinate with other departments to ensure smooth guest experiences
• Maintain accurate records and follow front office procedures and standards
• Use hotel reservation systems such as Opera or similar platforms
• Uphold Atlantis service standards and brand values at all times

Ideal Profile

• Bachelor's degree in Hospitality Management or a related field, or minimum 2 years of front office experience in a luxury property
• Previous experience as a Receptionist, Front Office Agent, or Guest Service Agent
• Familiarity with hotel reservation systems such as Opera
• Strong communication skills and a genuine passion for service delivery
• Ability to work effectively in a fast-paced, guest-focused environment
• Additional language skills such as Russian, Arabic, Chinese, French, or German are an advantage

Why Join Us

• Work at one of Dubai's most iconic luxury resorts
• Competitive tax-free salary with a comprehensive benefits package
• Access to professional training and career development programs
• Opportunities for internal mobility across Atlantis and Kerzner properties
• Multicultural, supportive, and high-performance work environment

About the Company

Atlantis The Palm is a world-renowned luxury resort in Dubai and part of Kerzner International's global hospitality portfolio. Known for iconic experiences, world-class dining, and exceptional service, Atlantis The Palm offers outstanding career opportunities for hospitality professionals seeking long-term growth in the UAE.