Aesthetic Clinic Patient Experience Coordinator

Ontime Healthcare; Dubai; On-site; AED 60,000 - 85,000; Full time

Job summary

Ontime Healthcare, a premium aesthetic clinic in Dubai, seeks an experienced Patient Coordinator to ensure a seamless patient journey from inquiry to post-treatment follow-up. The ideal candidate speaks Arabic and English, has at least five years in clinic coordination, and excels in communication, multitasking, and patient care in a premium healthcare setting.

You will welcome patients, coordinate appointments with doctors and staff, handle inquiries via phone, WhatsApp, social media, and in

Qualifications

• Minimum 5 years of experience in clinic patient coordination or a similar patient-facing role.
• Fluency in Arabic and English is required; Farsi is an advantage.
• Previous experience in an aesthetic, dermatology, cosmetic, or premium healthcare clinic is highly preferred.
• Excellent communication, interpersonal, and patient-handling skills.
• Professional appearance with a strong customer-service and patient-focused approach.
• Strong organizational and multitasking skills in a fast-paced clinic environment.
• UAE clinic experience is highly preferred.

Responsibilities

• Manage the complete patient journey, from initial inquiries and appointment scheduling to treatment follow-ups.
• Welcome patients and provide professional, attentive, and personalized assistance throughout their clinic experience.
• Coordinate appointments and treatment schedules with doctors, nurses, therapists, and other clinic staff.
• Handle patient inquiries through phone calls, WhatsApp, social media, and in-person communication.
• Explain available treatments, packages, appointments, and clinic services clearly and professionally.
• Maintain accurate patient information, appointment records, and follow-up schedules.
• Build strong relationships with patients and support patient satisfaction, retention, and overall service quality.

Skills

Patient coordination

Communication skills

Customer service

Multitasking

Relationship building

Job description

Ontime Healthcare, a premium aesthetic clinic in Dubai, seeks an experienced Patient Coordinator to ensure a seamless patient journey from inquiry to post-treatment follow-up. The ideal candidate speaks Arabic and English, has at least five years in clinic coordination, and excels in communication, multitasking, and patient care in a premium healthcare setting.

You will welcome patients, coordinate appointments with doctors and staff, handle inquiries via phone, WhatsApp, social media, and in