Admin Coordinator – Medical Services

Emirates Airlines - Other locations; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading air services provider in Dubai seeks an Admin Coordinator to provide comprehensive administrative support related to medical services. Responsibilities include liaising with HR regarding onboarding and medical benefits, managing queries, and overseeing online databases. Candidates should hold a Bachelor’s Degree in a medical field and have at least 4 years of relevant experience. Enjoy a competitive, tax-free salary along with exceptional travel benefits including flight and hotel discounts.

Benefits

Attractive tax-free salary

Travel benefits including discounts on flights and hotels

Qualifications

• Hold a Bachelor’s Degree or equivalent in a medical-related field.
• 4+ years relevant work experience in a medical insurance field.
• Proficient in written and spoken English.

Responsibilities

• Administer online databases in line with data privacy regulations.
• Respond to queries regarding medical benefits policy.
• Manage emergency telephone approvals and confirm cover.

Skills

Medical administration experience

Proficiency in MS Office Suite

Strong communication skills

Customer service skills

Education

Bachelor’s Degree or Honours in Nursing, Pharmacy or equivalent

Job description

dnata is one of the world’s largest air and travel services providers; offering ground handling, cargo, travel and catering & retail services at over 130 airports in more than 34 countries across six continents. At dnata, we are by your side for the entire travel experience.

As an Admin Coordinator you will provide comprehensive administrative support to the Manager relating to the function of medical services for a smooth and efficient day to day running of the department.

In this role you will:

• Liaise and co‑ordinate with the HR Shared Services team with regards to onboarding and Medical Benefits eligibility for employees and their dependant, where applicable.
• Respond and communicate effectively to queries from various internal and external stakeholders with regards to the current medical benefits policy. The information requires recording and proper dissemination of information to provide an acceptable service level in line with the published terms and conditions and contractual operating procedures.
• Administer online databases in line with published terms and respective data privacy regulations.
• Investigate, co‑ordinate and escalat[e] where required, any complaints received from internal or external stakeholders on medical service delivery issues and medical benefit related issues.
• Produce and issue standard letters relating to member insurance and service provider correspondence.
• Provide consistent and accurate customer service to eligible members over email or telephone, managing queries within the agreed turnaround times using published resources to maintain quality.
• Prior approval for medical treatment. Review all medical reports, referrals and treatment plans to check if covered as per the policy terms and conditions.
• Responsible for the provision of accurate approval authorisations and guidance to our contracted medical providers.
• Communicate with members and providers in relation to pre‑approval status and terms.
• Manage emergency telephone approvals and responsible for confirming cover based on individual’s medical history, medical reports and treatment plans.

Qualifications

• Hold a Bachelor’s Degree or Honours (12+3 or equivalent) preferably in Nursing, Pharmacy or equivalent medical related field.
• Experience in medical or medical safety administration.
• 4+ years relevant work experience in a medical insurance field.
• Clinical medical experience.
• Computer literate, Proficiency in the MS Office Suite of Software (Excel/Word/Power Point).
• Proficiency in written and spoken English.

Salary & benefits

Join us in Dubai and enjoy an attractive tax‑free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it’s like to live and work in our fast‑paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers.

About Us

Our services on the ground keep the world in the air. We’re one of the largest air services providers in the world, and you’ll find us in over 80 countries offering expertise in ground handling, cargo, travel and flight catering. We’re growing fast, and we’re looking for people with imagination and creativity to join our team of more than 40,000 people. We want potential stars to help us deliver on the promises our customers make.