5-Star Hotel Guest Services & Switchboard Agent

AccorHotel; Dubai; On-site; AED 40,000 - 70,000; Full time

Job summary

AccorHotel in Dubai is seeking a Front Desk/Receptionist to handle guest calls professionally, communicate with other departments, and maintain up-to-date knowledge of the hotel and local services.

You should be fluent in English and Arabic, bring 1–2 years in a 5-star hotel, and show energy and attention to detail. The role concentrates on delivering courteous service, managing wake-up calls, and efficient switchboard operations.

Qualifications

• Minimum 1-2 years experience in a similar role in a 5 star hotel.
• Fluency in English & Arabic both written and verbal communication skills.
• Additional language will be anadvantage.
• Energy and enthusiasm with an eye for detail.

Responsibilities

• Receive each guest call in a professional and friendly manner.
• Maintain effective communication with all related department to ensure smooth service delivery.
• Handle every query in a polite and courteous manner and exceed guest expectations.
• Maintain an up to date knowledge of the hotel and local services.
• Maintain an awareness of guest profile through the Opera guest profile system.
• Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard.
• Ensure the proper operation of the switchboard resulting in fast and efficient transferring of internal and external calls.
• Take messages for guests and management as per the required standard.

Skills

English & Arabic

Job description

AccorHotel in Dubai is seeking a Front Desk/Receptionist to handle guest calls professionally, communicate with other departments, and maintain up-to-date knowledge of the hotel and local services.

You should be fluent in English and Arabic, bring 1–2 years in a 5-star hotel, and show energy and attention to detail. The role concentrates on delivering courteous service, managing wake-up calls, and efficient switchboard operations.