A leading customer solutions company in Johannesburg is seeking a Customer Service Representative to drive sales and engage with customers. Candidates should have a Matric and 2–3 years of experience in customer service, preferably in healthcare. Strong communication and problem-solving skills are essential for ensuring client satisfaction. This role offers an opportunity to impact customer relationships positively.
Qualifications
2–3 years of experience in customer service, preferably in the healthcare industry.
Background in health sciences or medical technology is a plus.
Flexibility in working hours is required.
Responsabilités
Drive sales efforts through effective planning and scheduling.
Engage with customers to grow sales and ensure satisfaction.
Provide product usage reports and manage feedback.
Connaissances
Sales planning
Customer engagement
Communication skills
Problem-solving
Technical proficiency in Microsoft Office
Formation
Matric
Tertiary qualification
Description du poste
Responsibilities
Drive sales efforts through effective planning, scheduling and conducting ongoing customer visits
Engage with existing customer base in order to grow sales
Provide ongoing support to customers to ensure client satisfaction
Learn and understand the importance of the company's products and service
Have a good financial acumen
Provide product usage reports/KPI reports as required
Produce customer feedback reports as the role requires.
Stay up to date on industry trends and competitor offerings.
Ability to work independently and meet sales targets.
Report weekly on sales activity and pipeline status
Educational and Experience Requirements
Education: Matric is essential
Tertiary qualification would be an advantage
Experience: 2–3 years of experience in customer service, preferably in the healthcare industry. A background in health sciences, medical technology, or a related field is a plus
Communication Skills: Ability to interact professionally, Excellent communication, persuasion, and relationship-building skills
Problem-Solving: Resolve complaints effectively and empathetically
Technical Proficiency: Familiarity with computer skills such as Microsoft Office
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.