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Job title: UI/UX Designer

Reporting to: Product Design Team Lead

Location: Cape Town

WHAT WE DO

Lula is an innovative and human-focused FinTech company on a mission to help small businesses optimise their cash flow. Our purpose is to help SMEs manage their businesses better, faster, and more simply, so they can spend more time doing what they love.

If you’re looking for a new place to call ‘home’ that believes in the potential of the broader SME landscape in South Africa and a place where you’ll work with awesome people - then Lula’s the place for you!

We’re making business banking fast, human, Lula!

CULTURE CODE

We embrace Curiosity

We win as One

We’re Driven by Purpose

We Execute with Ambition

OVERALL PURPOSE

This role will see you collaborate with cross-functional teams throughout the design process in order to define and drive the user experience that SMEs in South Africa deserve when using financial services. You’ll work with the Product, Marketing and Engineering teams to take our web and mobile experiences to the next level. We’re looking to build end-to-end journeys that help SMEs thrive in a tough market. These journeys need to be seamless, considerate and where relevant, WOW.

Responsibilities will include:

• Collaborating on the Product Roadmap: Work closely with product owners to understand the user problems and business opportunities behind Lula’s roadmap. Contribute to the visual design strategy by translating product and business requirements into engaging UI designs.
• Design Execution: Create user interface designs, including wireframes, mockups, and interactive prototypes, that reflect Lula’s design principles, ensuring alignment with business goals and product specifications. Focus on scalability, consistency, and responsiveness across multiple platforms.
• Cross-functional Collaboration: Collaborate with UX designers, product managers, and engineering teams to implement intuitive, high-quality user interfaces. Provide clear design handoffs and work closely with developers during implementation to ensure pixel-perfect execution.
• Customer-Centered Design: Work with UX designers to gain a deep understanding of Lula’s customers and their needs by participating in user interviews, surveys and usability testing sessions. Leverage customer insights, feedback, and data analytics to refine and iterate on UI designs that drive user engagement and satisfaction.
• Design Consistency & Standards: Ensure the user interface aligns with Lula’s design system and brand guidelines. Contribute to the ongoing development and maintenance of design systems, advocating for design best practices and ensuring consistency across products.
• Quality Assurance: Review and test designs during development and prior to product releases to ensure they meet high standards of usability, accessibility, and visual quality. Collaborate with QA teams to resolve design-related issues.
• Iterative Design Process: Participate in regular design critiques, stand-ups, and project planning. Embrace a growth mindset by actively seeking and acting on constructive feedback from peers, stakeholders, and end-users to continuously improve design deliverables.
• Stakeholder Engagement: Communicate and present design decisions to stakeholders. Advocate for design choices based on data, research, and customer feedback, aligning UI design efforts with Lula’s overall business strategy

THE SKILLS AND EXPERIENCE WE’RE LOOKING FOR

• 2+ Years of working experience
• Related degree in design/human computer interaction or equivalent
• Experience working as a UI Designer with a strong understanding of UI design and a fantastic portfolio to showcase your design work
• Experience in creating wireframes, prototypes, user flows and process flows from conception through to delivery
• Ability to clearly and effectively communicate design processes, ideas, and solutions with both technical and non-technical stakeholders
• Up-to-date knowledge of design software