Telephone Clinician

Lyra Health; Gauteng; Hybrid; ZAR 350 000 - 450 000; Full time

Job summary

A mental health solutions provider in South Africa is seeking an Afrikaans speaking Telephone Clinician. This hybrid role involves providing clinical support in a call-centre environment. The ideal candidate will have a relevant Master's qualification and be able to conduct counselling in both English and Afrikaans. Benefits include 21 days of holiday, a discretionary bonus, and comprehensive insurance cover.

Benefits

21 days of holidays + public holidays

Discretionary bonus scheme

Group Life Cover

Disability Cover

Qualifications

• Must be registered with HPCSA and SACSSP.
• Must conduct therapy in English and Afrikaans.
• Ability to undertake short-term therapy.

Responsibilities

• Serve as the first point of contact for employees.
• Capture all pertinent information accurately.
• Adhere to clinical protocols and operational standards.

Skills

Client service orientation

Good telephone manner

Computer literacy

Effective communication

Education

Master's Qualification as a Clinical/Counselling Psychologist

Honour's Qualification as a Clinical Social Worker

Bachelor's Psych Degree

Job description

About Lyra Health

Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally.

The company has delivered 13 million sessions of mental health care, published more than 20 peer‑reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency.

Extensive peer‑reviewed research confirms Lyra's transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs.

Lyra is transforming access to life‑changing mental health care through Lyra Empower, the only fully integrated, AI‑powered platform combining the highest‑quality care and technology solutions.

Role Overview

Lyra Southern Africa are recruiting an Afrikaans speaking Telephone Clinician to assist with National Support Centre Department.

Reporting to the NSC Team Leader, you will play a key role in supporting the company's period of growth and change and be a role model for the expected behaviours and attitudes.

The role is hybrid to be based in South Africa.

Hours / Shift Hours

This is a full‑time permanent position working five days a week (Monday to Friday).

The successful individual must be willing and able to work shift hours as required by the role on a 4‑week shift rotation – 6 am and 7 pm.

The nature of the role involves conforming to call‑centre conditions and structures.

Key Responsibilities

• Provide the first point of contact for employees accessing Lyra Southern Africa services.
• Provide all the services to which the caller is entitled in a professional and respectful manner and to standards agreed.
• Accurately capture all information on the database pertinent to the clinical management of the case.
• Adhere to all clinical protocols and procedures as laid out by Clinical Management.
• Adhere to the operational standards as set out by Operational Management.

Qualifications

Minimum of a Master's Qualification as a Clinical / Counselling / Educational Psychologist and current registration with the HPCSA.

Minimum of an Honour's Qualification as a Clinical Social Worker and current registration with the SACSSP.

Minimum of a Bachelor's Psych Degree with registrations at the HPCSA as a registered counsellor.

Candidate must be able to undertake therapy in English and Afrikaans languages.

Ability to provide counselling within a short‑term framework.

Minimum Skillset Required

• Conduct in‑the‑moment risk assessments when required.
• Function within a structured call‑centre environment.
• Take ownership and have a pragmatic problem‑solving mindset.
• Knowledge about and skill in providing Solution‑Focused Therapy to clients.

About You

• Client service orientation.
• Articulate.
• Good telephone manner and ability to provide telephonic therapy.
• Computer literacy & ability to type fast.
• Ability to effectively merge Clinical and EHWP focus.
• Good time‑management ability.
• Ability to work within a team.
• Ability to work well under pressure.
• Honest, loyal, and full of integrity.
• Organised, ability to plan and prioritise workload effectively.
• Continuous improvement mind‑set – looking at opportunities to innovate & improve.
• Ability to ensure accuracy of data and maintain confidentiality, with high attention to detail.
• Excellent verbal and written communication.
• Ability to follow procedures accurately and record actions taken at all stages.
• Is passionate, enthusiastic, and excited about the opportunity, recognising where they can add value.
• Ability to work without close supervision whilst ensuring key issues are escalated as appropriate.
• Flexible and adaptable to a fast‑paced environment.

Why Lyra

• 21 days per year holidays + public holidays (Full time).
• Discretionary bonus scheme.
• Group Life Cover.
• Disability Cover.

Employee Assistance Programme

In accordance with the Employment Equity Act, preference will be given to suitably qualified candidates from designated groups, including persons with disabilities. We are an Equal Opportunity Employer.

We do not discriminate on the basis of race, colour, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes, summarising interviews, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.

Seniority level: Entry level. Employment type: Full‑time. Job function: Health Care Provider. Industries: Mental Health Care.