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Remote ofertas em United States
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Bookkeeper / Accounts Preparation Semi-Senior
Streets LLP
África do Sul
Teletrabalho
ZAR 300 000 - 450 000
Há 14 dias
Bookkeeper / Accounts Preparation Semi-Senior
Formerly Streets Whittles - now Streets
Johannesburg
Teletrabalho
ZAR 200 000 - 300 000
Há 14 dias
Descobre mais oportunidades do que em qualquer outro lugar. Procura mais ofertas agoraVp Of Software Engineering - Remote & Flexible
Entersekt
Welkom
Híbrido
ZAR 300 000 - 400 000
Há 3 dias
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Senior Trails Guide — Remote Kruger Safari Lead
Rare Earth Retreats
Welkom
Teletrabalho
ZAR 200 000 - 300 000
Há 3 dias
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Vp Of Software Engineering - Remote & Flexible
Entersekt
eMalahleni
Híbrido
ZAR 300 000 - 400 000
Há 3 dias
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Liga-te a headhunters e candidata-te a empregos semelhantesVp Of Software Engineering - Remote & Flexible
Entersekt
Durban
Híbrido
ZAR 1 200 000 - 1 600 000
Há 3 dias
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Remote Web3 Architect & Tech Lead for DeFi Platforms
Linum Labs
Welkom
Teletrabalho
ZAR 300 000 - 400 000
Há 3 dias
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Cmo - Travel Tech & Digital Growth Leader (Remote)
Sim2Serve
Secunda
Teletrabalho
ZAR 300 000 - 400 000
Há 3 dias
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Remote Web3 Tech Lead & Platform Architect
Linum Labs
Welkom
Teletrabalho
ZAR 300 000 - 400 000
Há 3 dias
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Remote Finance Governance AVP - Risk & Controls Lead
Synchrony
África do Sul
Teletrabalho
ZAR 1 349 000 - 1 687 000
Há 3 dias
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AVP Finance Governance (L11)
Synchrony
África do Sul
Teletrabalho
ZAR 1 349 000 - 1 687 000
Há 3 dias
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Remote Pediatric Dietitian - Eating Disorder Care
Equip Health
África do Sul
Teletrabalho
ZAR 1 180 000 - 1 418 000
Há 3 dias
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Remote Kruger Trails Guide Lead
Rare Earth Retreats
Welkom
Teletrabalho
ZAR 200 000 - 300 000
Há 3 dias
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Remote Customer Excellence Team Lead
Brsk
Welkom
Teletrabalho
ZAR 300 000 - 400 000
Há 3 dias
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Remote Customer Excellence Team Lead
Brsk
Welkom
Teletrabalho
ZAR 300 000 - 400 000
Há 3 dias
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Remote Kruger Trails Guide Lead
Rare Earth Retreats
Durban
Teletrabalho
ZAR 200 000 - 300 000
Há 3 dias
Torna-te num dos primeiros candidatos
Senior Trails Guide — Remote Kruger Safari Lead
Rare Earth Retreats
Durban
Teletrabalho
ZAR 200 000 - 300 000
Há 3 dias
Torna-te num dos primeiros candidatos
Remote SaaS Customer Success Specialist
VeriFast Inc.
Cape Town
Teletrabalho
ZAR 119 000
Há 3 dias
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Customer Service Representative
VeriFast Inc.
Cape Town
Teletrabalho
ZAR 119 000
Há 3 dias
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Remote IT Support & Knowledge Management Specialist
Old Mutual
Wes-Kaap
Presencial
ZAR 300 000 - 400 000
Há 3 dias
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Desktop EUC L1
Iron Systems, Inc
Teletrabalho
ZAR 300.000 - 400.000
Tempo integral
Há 14 dias
Resumo da oferta
A leading IT service provider is looking for an IT Support Specialist to provide assistance through video calls and other communication methods. You will triage and resolve customer IT inquiries, maintain computing hardware and software, and ensure customer satisfaction. Ideal candidates should demonstrate strong technical support skills and the ability to troubleshoot effectively in various scenarios. This position involves direct customer interaction and requires exceptional communication abilities, along with proactive problem-solving skills.
Qualificações
- Experience in providing IT support through video calls and other methods.
- Ability to triage and troubleshoot technical issues effectively.
- Familiarity with desktop software and hardware maintenance.
Responsabilidades
- Provide IT support to customers through various methods.
- Triage and troubleshoot tickets submitted by users.
- Maintain and repair desktop computing hardware and software.
Conhecimentos
Technical Support
Troubleshooting
Communication Skills
Desktop Software Installation
Virus Eradication
Descrição da oferta de emprego
Job Description
- Provide IT support to all customers through video calls.
- Receive customer IT queries by multiple methods But Primary is Video Call. (phone, self-service, etc.)
- Provide the necessary information in the ticket in the event the ticket is passed to another solver group
- Triage and troubleshoot tickets submitted.
- Provide desktop software application assistance and installation.
- Resolve trouble tickets while interacting with the user, first call resolution (FCR), or escalate to other support entities.
- Remotely access the end-user’s desktop to provide support.
- Provide customers with the status of the ticket and serve as the primary support admin through ticket resolution.
- Give guidance to customers to resolve their issue and prevent recurrences of the issue to the best extent possible.
- Provide expert technical support to customers having varying levels of computing skills.
- Provide a detailed diagnostic summary for the next tier-level support.
- All field related services including on-site support services, which comprise desk-side support for hardware and software.
- Provide problem source identification, problem impact validation, problem determination, problem resolution, and virus eradication, and apply emergency software fixes in support of problem resolution.
- Provide support for supported hardware, software, and services for problems that cannot be resolved through remote support (including chat) or by telephone, i.e. through the Service Desk Coordinate with other support teams.
- Provide functional support for software and hardware, including for field force services (police groups, education workstations, and workstations at large meeting rooms), workstations, printers, mobile devices, videoconferencing systems, telephony, remote access solutions, and meeting rooms.
- Provide software, hardware, and functional support for mobile devices, including maintaining agreed stock levels and spare parts.
- Provide technical diagnosis and repair of defective equipment at a client location or an authorized service facility within agreed time levels.
- Provide a replacement, inter alia desktop/laptop, network, and peripheral components for all types of components and any other service necessary to restore operations for the affected users.
- Provide proactive maintenance for all types of end-user equipment, including cleaning, maintaining, and replacing components that are about to fail or expire.
- Provide on-site or remote assistance for connecting equipment to the client wireless network and LAN, including for any guests; and upon a user request, perform LAN patching.
- Maintaining desktop computing hardware and software at client locations.
- Break/Fix Services on all End User Device Hardware on an end-to-end basis.
- Asset management (lifecycle) of the endpoint devices needs to be taken care of.
- Provide Out of Office Support for priority 1 and 2 incidents for the client.
- Perform complete virus scan on virus-infected Endpoint workstations as an immediate response when a ticket gets raised with the machine details and infected path
- Perform a rescan once the resolution is identified and fixed in the infected machine. Reinitiate the scan in the same or multiple machines if required or for precautionary measures.
- Perform reimaging on the infected machine if the infection is not removable.
- Install the agent on the endpoint workstations/servers if the agent is corrupted and not reporting to the management console.
- Coordinate with the user to change the password for the infected machine by coordinating with the Active Directory team.
- Apply the patch on an immediate basis/scheduled phase in the workstation/server as advised by security tower with support of EUC and DC team.
- Remove the network cable/isolate the machine from the network if an infection is identified on a machine.
* O salário de referência é obtido com base em objetivos de salário para líderes de mercado de cada segmento de setor. Serve como orientação para ajudar os utilizadores Premium na avaliação de ofertas de emprego e na negociação de salários. O salário de referência não é indicado diretamente pela empresa e pode ser significativamente superior ou inferior.