Remote SaaS Customer Success Specialist

VeriFast Inc.; Remote; ZAR 119 000; Full time

Job summary

A leading identity verification platform is seeking a Customer Success Representative based in Cape Town, Western Cape. In this role, you will address customer inquiries, provide support, and foster strong relationships to enhance user satisfaction. The ideal candidate should have 1-3 years of experience in customer support, especially in a SaaS environment, and be proficient in CRM systems. This role offers a competitive salary between $7,000 USD annually, emphasizing excellent communication and problem-solving skills.

Qualifications

• 1-3 years of experience in customer support or customer success, preferably in a SaaS environment.
• Experience with CRM software and support ticketing systems.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Troubleshoot technical issues and follow up.
• Gather customer feedback to improve product features.
• Track customer interactions in the CRM system.

Skills

Excellent communication and interpersonal skills

Strong problem-solving abilities

Customer-centric mindset

Teamwork and collaboration

Proficiency in data analysis

Tools

CRM software

Support ticketing systems

Job description

A leading identity verification platform is seeking a Customer Success Representative based in Cape Town, Western Cape. In this role, you will address customer inquiries, provide support, and foster strong relationships to enhance user satisfaction. The ideal candidate should have 1-3 years of experience in customer support, especially in a SaaS environment, and be proficient in CRM systems. This role offers a competitive salary between $7,000 USD annually, emphasizing excellent communication and problem-solving skills.