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Insurance Administrator
Job summary
A dynamic property services firm seeks an Insurance Administrator to manage residential insurance claims from Cape Town. This full-time role requires at least 2 years of experience in insurance administration and offers a competitive salary. You'll liaise with various stakeholders and need strong organizational skills and attention to detail. This is a unique opportunity to contribute directly to UK operations from South Africa.
Qualifications
- Minimum 2 years experience in insurance administration.
- Confident communicator with professional skills.
- Ability to work independently and within a remote team.
Responsibilities
- Manage all new and ongoing residential insurance claims.
- Track and manage claim-related financials.
- Liaise with claimants and brokers for a seamless experience.
Skills
Join a dynamic UK property services team from Cape Town, and support residential insurance processes end-to-end.
Remote (Cape Town) | R25,000- R30,000 | Full-time | 37.5 hours/week (UK Business Hours)
Our client is a fast-growing property services company based in the UK, managing residential property blocks with a strong focus on professional service, efficiency, and care. With a collaborative culture and a dedication to excellence, they offer a unique opportunity for Cape Town-based professionals to work directly with UK operations, contributing to the core of their residential management services.
This is a critical administrative position supporting the company's residential insurance processes. The role involves managing the end-to-end life cycle of insurance claims and policy renewals. You'll coordinate with leaseholders, brokers, contractors, and internal teams to ensure a seamless and professional experience across all insurance touchpoints.
- 2+ years of experience in insurance claims or policy renewal administration
- Manage all new and ongoing residential insurance claims
- Liaise with claimants, contractors, brokers, and loss adjusters
- Track and manage claim-related financials and ensure timely payments
- Respond to policy, coverage, and claim status queries
- Handle crisis support situations (e.g. emergency accommodation arrangements)
- Manage insurance policy renewals (buildings, D&O, engineering, etc.)
- Oversee reinstatement cost assessments and related commissions
- Maintain accurate records, support reporting and audits
- Provide ad hoc admin support to the property department
- Manage calls and mailbox for insurance-related queries
- Minimum 2 years experience in insurance administration (claims or renewals)
- Strong attention to detail and accuracy in document handling
- Confident communicator with professional written and verbal skills
- Proficiency in MS Excel and Word
- Strong organisational and time-management abilities
- Numerically and analytically skilled
- Ability to work independently and within a remote team
- Friendly, empathetic, and customer-centric approach
- Experience in the UK property sector is a plus, but not essential
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.