Ofertas em Cape Town, África do Sul

Our client who is a leading Asset Management company is looking for the right individual to take on the role of Team Leader for Client Services, in which they would minimise financial and reputational risk exposure relating to administration functions for internal and external stakeholders within the company through enabling others.

Job Responsibilities:

• Build strong relationships with external stakeholders by identifying needs; paying on time; resolving queries timeously; networking and regular communication.
• Build and maintain working relationships by fostering collaboration; ongoing communication; assigning responsibility and accountability and sharing relevant information.
• Ensure transformational targets are met for their own team through consideration of targets during the staff recruitment; retention and training process and utilising suppliers listed on the preferred supplier list.
• Contribute to a culture conducive to the achievement of transformation goals by participating in the company’s culture building initiatives (e.g. staff surveys etc).
• Participate in the development and implement action plans to address issues raised in culture surveys to improve results.
• Address issues raised in culture surveys by participating in the development and implementation of action plans.
• Create a client service culture through various required interventions.
• Support and encourage staff to participate and support corporate responsibility initiatives.
• Achieve operational excellence by supporting the implementation of business optimization improvement through team engagement.
• Encourage the team to generate innovative ideas and share knowledge.
• Improve turn-around times by mentoring staff and measuring performance according to SLAs.
• Contribute to Business unit profitability by preventing and minimizing financial losses and monitoring expenses.
• Manage performance of staff by implementing performance agreements; ensuring a clear vision; agreeing on goals and objectives; providing regular feedback on performance; recognising and rewarding achievement and taking appropriate corrective action where required.
• Mentor and coach staff on identified performance gaps by discussing these performance gaps and agree on appropriate action to be taken.
• Motivate staff to perform and contribute to the success of the business by creating an environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes.
• Stay abreast in the field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.
• Contribute to team effectiveness by following the recruitment process when recruiting talent.
• Maintain a capable high performing team and ensure an environment for optimal performance is created by identifying talent pool through conducting career conversations; utilising the talent grid principles and developing talent retention programmes (e.g rotation).
• Ensure self and staff understand and embrace the company’s Vision and Values by leading by example and re-enforcing values during meetings.
• Manage the on boarding process of new employees by ensuring execution of preparations according to the on-boarding check-list.
• Meet team objectives by scheduling and coordinating staff and resources according to daily SLAs.
• Improve team performance by identifying staff performance gaps from assessment evaluations; analysing performance data from the Management Information System (MIS); mentor and coach.
• Drive workflow efficiency by reviewing work for quality; constantly checking and monitoring systems; allocating resources; organising staff and coordinating activities according to work volumes.
• Resolve work obstacles by investigating; identifying root cause; selecting best alternatives and providing feedback to relevant stakeholders.

Education:

• National Diploma: Financial Management , Matric / Grade 12 / National Senior Certificate

Experience:

• 2-3 years people management experience in financial risk and process management

Technical / Professional Knowledge:

• Business administration and management
• Client service management
• Communication Strategies
• Consumer behaviour
• Financial Accounting Principles
• Governance, Risk and Controls
• Principles of project management
• Relevant the company’s product knowledge
• Staff resource planning
• Management information and reporting principles, tools and mechanisms

Behavioural Competencies:

• Aligning Performance for Success
• Coaching
• Customer Focus
• Facilitating Change
• Guiding Team Success
• Delegation and Empowerment