Customer Service à Italie

As the Technical Manager, you will play a crucial role in leading a team of talented technicians and ensuring the smooth delivery of IT services to our clients. We are seeking a candidate who possesses a strong technical background, excellent leadership skills, and a passion for providing top-notch customer service.

Our Company is renowned for its comprehensive IT solutions and commitment to staying at the forefront of industry trends. In this role, you will have the opportunity to collaborate with cross-functional teams, develop and implement strategic initiatives, and drive continuous improvement within our service offerings. Your technical expertise, coupled with your ability to inspire and guide a team, will be instrumental in maintaining our high standards of service delivery and exceeding client expectations.

To be successful in this role, the ideal candidate should have prior experience in a technical leadership position within an MSP or similar environment. A solid understanding of IT infrastructure, cloud technologies, networking, and cybersecurity is essential. Additionally, familiarity with ISO framework and certifications such as ISO27001, ITIL,or ITSM would be advantageous

Duties & Responsibilities

Manage and lead a team of technical professionals, providing guidance, support, and mentorship

Oversee the day-to-day operations of the technical department, ensuring efficient and timely service delivery.

Provide technical expertise and guidance to the team, assisting with complex technical issues and escalations

Build and maintain strong relationships with clients, serving as a trusted advisor on technical matters

Experience & Qualification

Bachelor’s degree in Computer Science, Information Technology, or a related field

Experience in a technical leadership role within an MSP or similar environment.

R40,000 to R60,000 per month depending on experience and qualifications.