General Manager

Stafflink Recruitment Solutions; Cape Town; On-site; ZAR 800 000 - 1 100 000; Full time

Job summary

A leading recruitment firm in Cape Town is seeking a General Manager to oversee Warehouse Operations, Inventory Management, and Customer Service. The ideal candidate will have 8-12 years of experience in operational management within the FMCG sector and possess a relevant tertiary degree. This role focuses on ensuring compliance with health and safety protocols while maintaining high service levels and operational KPIs. Exceptional leadership and risk mitigation skills are essential.

Qualifications

• 8 - 12 years of experience in senior operational management.
• Experience in Warehousing & Distribution, FMCG, Transportation.
• Strong capabilities in budgeting and cost management.

Responsibilities

• Manage operations of Warehouse, Inventory, and Transport.
• Ensure compliance with company policies and audit standards.
• Achieve customer service levels and resolve complaints.

Skills

Operational KPI Improvement

Customer Service Management

Risk Mitigation

Food Safety Management

Education

Relevant tertiary degree

Honors degree in Business/Supply Chain Management

MBA

Tools

MS Office

Advanced Warehouse Management System (WMS)

Microsoft Great Plains

Job description

Summary

Belville, Cape Town

Position Info

Purpose of the Position

The General Manager is responsible for the management and performance of the Warehouse Operations, Inventory, Transport Operations, and Customer Service in their region. The General Manager is responsible for ensuring driver health and safety and creating a conscious food culture. Building and monitoring operational capacity and processes to ensure the sustainability of the Distribution Centres’ operations at the right cost and to the right quality standards.

Key Functional Responsibilities

The key functional responsibilities of the General Manager include, but are not limited to, the following :

Warehouse, Inventory & Transport Management :

• Ensure all quality audits are passed.
• Ensure all operations comply with Company policy and procedure.
• Improves operational KPI’s year on year.
• The General Manager ensures that DC facilities and equipment are maintained and in good working order. The General Manager is responsible for overseeing Inventory Management.
• The General Manager is responsible for reviewing Replenishment put‑away and Inventory control operations.

Customer Service :

• The General Manager is responsible for achieving customer contracted service levels.
• The General Manager ensures that no restaurant falls below the minimum service level over 12 months. The General Manager ensures that customer complaints are resolved quickly.
• The General Manager is responsible for building and maintaining sound relationships with the market.

Continuous Improvement :

The General Manager is responsible for developing human capital, processes, and procedures, and ensuring they are continuously actively pursued in the areas of process, quality, service level, and cost improvements.

Reporting :

The General Manager presents and explains the performance of the DC.

Costs and Budgeting :

• Achieve the budgeted cost per case per DC.
• The General Manager delivers budgets per DC that meet the specified mandate.

Master delivery schedule :

Ensures DC master schedules are optimal, accommodate growth, and meet the customer’s needs.

Risk :

• Ensure DC contingency plans are always up to date.
• Address and mitigate operational risks promptly.
• Mitigate financial loss.Ensure that all KPI’s are met, and risk is mitigated.
• To be an active role player and promote a food safety culture. To carry a sound knowledge of the FSSC 22000 standards.
• Lead the food safety Team and update them on all relevant changes and or improvements.
• Be accountable for all internal and external audits, and ensure smooth running of the audit procedure.
• To create awareness and ensure staff are conscious about food safety and quality protocols in the distribution centre.
• To ensure general awareness of the facility''s general health and safety representatives in case of an emergency.

Experience Required :

• 8 - 12 years Required
• Senior Distribution Centre Operational Management :
• Warehousing & Distribution, Transport,
• FMCG, QRS, or Similar.

Qualification :

Relevant tertiary degree, honors degree in Business / Supply Chain Management or similar; an MBA would be advantageous.

Computer literacy required :

• MS Office (PowerPoint, Projects, Word, Outlook)
• Advanced MS Excel skills are required.
• Advanced Warehouse Management System (WMS) Skills
• Experience with software.
• Microsoft Great Plains