Zmo 19181 - Reservations Manager

HotelJobs; Gauteng; On-site; ZAR 446,000 - 502,000; Full time

Job summary

HotelJobs in Gauteng is seeking a seasoned Reservations Manager to own a complex reservations and reporting function within a dynamic hospitality environment. This senior role requires strong leadership, financial acumen, and systems expertise.

You will lead the reservations team, oversee reporting to management, optimize Semper-based systems, and mentor staff to deliver exceptional service in a fast-paced setting.

Qualifications

• At least 5 years in a senior reservations management role.
• Experience leading reporting functions and managing complex systems.
• Track record of operational improvements and measurable results.
• Background in a hospitality chain environment.
• Strong financial and systems acumen; data interpretation.
• Proficiency in Microsoft Excel (advanced functions).
• Tertiary qualification in Hospitality Management or Business Administration preferred.

Responsibilities

• Lead and manage the reservations team, ensuring operational excellence.
• Oversee the reporting function, delivering accurate, timely and insightful data to management.
• Maintain and optimize reservation systems, with a strong focus on Semper.
• Collaborate with finance and operations teams to align reporting with business objectives.
• Monitor performance metrics and implement improvements to enhance efficiency.
• Ensure exceptional customer service standards are consistently met.
• Train; mentor and develop team members to achieve departmental goals.

Skills

Leadership

Reporting

Financial acumen

Semper experience

Hospitality industry experience

Excel proficiency

Education

Tertiary qualification in Hospitality Management or Business Administration

Tools

Excel

Job description

Employer Description

Hospitality Group

Job Description

We are seeking a seasoned Reservations Manager to take ownership of a complex reservations and reporting function within a dynamic hospitality environment. This is a senior role requiring strong leadership, financial acumen, and systems expertise.

Key Responsibilities

• Lead and manage the reservations team, ensuring operational excellence.
• Oversee the reporting function, delivering accurate, timely and insightful data to management.
• Maintain and optimize reservation systems, with a strong focus on Semper.
• Collaborate with finance and operations teams to align reporting with business objectives.
• Monitor performance metrics and implement improvements to enhance efficiency.
• Ensure exceptional customer service standards are consistently met.
• Train; mentor and develop team members to achieve departmental goals.

Qualifications

• At least 5 years in a senior reservations management role.
• Demonstrated success in leading reporting functions and managing complex systems.
• Track record of driving operational improvements and delivering measurable results.
• Proven background in a hospitality chain environment.
• Strong financial and systems acumen, with the ability to interpret and present data effectively.
• Proficiency in Microsoft Excel, including advanced functions.
• Relevant tertiary qualification in Hospitality Management, Business Administration, or a related field (preferred).

Skills

• Minimum of 5 years’ experience working with Semper –

Non Negotiable

• Exceptional leadership and team management abilities.
• Advanced reporting and analytical skills.
• Strong organizational and problem-solving capabilities.
• Excellent communication and interpersonal skills.
• Ability to thrive in a fast-paced, high-pressure environment.

Salary/Package

R40 000 – R45 000 dependent on experience.