FOH (Reception & Manager's Assistant)

Wild Dreams Hospitality; South Africa; On-site; ZAR 91,000 - 109,000; Full time

Benefits offered by this job

Live-in accommodation

All meals included

Laundry included

Job summary

Wild Dreams Hospitality seeks a hands-on, guest-facing Lodge Receptionist/Operations Assistant based at the lodge. You will deliver personalised service, engage with guests during dining room service, and support the Manager across departments as needs arise.

Requirements include complete fluency in English (written and spoken) and a valid driver’s licence. Live-in accommodation with meals and laundry are provided; salary starts from R9,000 per month with an immediate start.

Qualifications

• Fluent written and spoken English essential.
• Valid driver’s licence essential.
• Experience in lodge/hospitality across front desk, guest relations, housekeeping or F&B/kitchen oversight.
• Knowledge of SEMPER reservations system is advantageous.

Responsibilities

• Manage day-to-day reception and front desk operations.
• Assist the Manager across departments as required.
• Engage warmly with guests, particularly during dining room service.
• Relieve in various departments (kitchen, housekeeping, reservations) when needed.
• Handle reservations, including use of the SEMPER system where applicable.
• Oversee stock control processes.
• Support staff management and general lodge administration.

Skills

Fluent English

Front desk

Guest relations

Staff management

Manager support

Stock control

Housekeeping oversight

Tools

SEMPER system

Job description

This is a hands-on, guest-facing role suited to a well-spoken, highly presentable individual who thrives on personalised service and genuine guest interaction, particularly at mealtimes. The successful candidate will be based primarily at reception but will also support the Manager and step in across departments as operational needs arise.

Core Criteria

• Complete fluency in both written and spoken English essential
• Valid driver's licence essential
• General lodge/hospitality experience across some or all of: general management, staff management, guest relations and front desk, food & beverage/kitchen oversight, reservations, stock control, and housekeeping
• Knowledge of the SEMPER reservations system an advantage
• Highly presentable with excellent interpersonal skills
• Strong management and organisational ability
• Team player with a good sense of humour
• Own vehicle beneficial, given limited public transport access to the area

Candidate Responsibilities

• Manage day-to-day reception and front desk operations
• Assist the Manager across departments as required
• Engage warmly with guests, particularly during dining room service
• Relieve in various departments (kitchen, housekeeping, reservations) when needed
• Handle reservations, including use of the SEMPER system where applicable
• Oversee stock control processes
• Support staff management and general lodge administration

On Offer

• Live-in position with en-suite accommodation, all meals, and laundry included
• Salary negotiable from R9,000, depending on experience
• Immediate start