Senior Reservationist

Karen Tupper Recruitment; Gauteng; On-site; ZAR 180,000 - 280,000; Full time

Job summary

Karen Tupper Recruitment is seeking a Senior Reservationist for JHB with 5+ years of inbound reservations experience in luxury travel. You will manage reservations end-to-end, liaise with guests and properties, and optimise occupancy and profitability through strategic upselling. Strong OTA knowledge and excellent communication are essential.

This is an on-site role in Johannesburg. Mandatory familiarity with reservation software and a proven track record in delivering accurate information and

Qualifications

• 5+ years experience in inbound reservations.
• Industry experience: Luxury Travel Reservations.
• Strong understanding of OTA management.
• Excellent interpersonal, communication and organisational skills.

Responsibilities

• Building trust, credibility and goodwill with clients and guests.
• Prioritising timely and accurate responses to reservation enquiries.
• Mastering reservation software systems for accuracy.
• Managing bookings from enquiry to payment.
• Efficiently handling phone and email correspondence.
• Providing accurate information to guests.
• Controlling and maximising occupancy levels.
• Cross- and up-selling where appropriate.
• Confirming all guaranteed bookings.
• Following up proactively on provisional bookings.
• Processing cancellations and amendments.
• Resolving guest complaints and maintaining communication with properties.
• Managing yield by maximising rates and profitability.
• Co-ordinating rate distribution and organising site inspections.
• Ongoing monitoring of booking movements and competitor activity.
• Acting as a brand ambassador for the Company.

Skills

Interpersonal skills

Communication skills

Organisational skills

OTA management

Education

Higher Certificate in Travel & Tourism

Tools

Semper

Job description

Senior Reservationist - JHB

Mid Career (2 - 4 yrs exp)

Key Duties and Responsibilities:

• Building trust, credibility and goodwill with clients and guests
• Prioritising timely and accurate responses to reservation enquiries
• Mastering reservation software systems for accuracy
• Managing bookings from enquiry to payment
• Efficiently handling phone and email correspondence
• Providing accurate information to guests
• Controlling and maximising occupancy levels
• Cross- and up-selling where appropriate
• Confirming all guaranteed bookings
• Following up proactively on provisional bookings
• Processing cancellations and amendments
• Resolving guest complaints and maintaining communication with properties
• Managing yield by maximising rates and profitability
• Co-ordinating rate distribution and organising site inspections
• Ongoing monitoring of booking movements and competitor activity
• Acting as a brand ambassador for the Company

Requirements:

• Industry Experience: Luxury Travel Reservations
• Software Knowledge: Semper advantageous
• Minimum 5 years experience in inbound reservations
• Strong understanding of OTA management
• Skills: Excellent interpersonal, communication and organisational skills
• Qualifications: Higher Certificate in Travel & Tourism

Sectors:

Luxury Travel, Hospitality, Lodges