Remote Client Operations Manager for Legal Services Company

Pearl; Cape Town; Remote; ZAR 1,161,000 - 1,990,000; Full time

Benefits offered by this job

Remote work

Competitive compensation

PTO

Health coverage (PH)

Job summary

Pearl in the healthcare/legal services space seeks a Client Operations Manager to own end-to-end case coordination and connect law firms, insurers, and medical experts.

This remote role requires 4+ years in high-volume client operations, strong multi-channel management, and billing/coordinator experience, with C1+ English and ET overlap.

You will build trackers and SOPs to ensure invoices and confirmations flow smoothly, enabling founders to focus on growth.

Qualifications

• 4+ years owning a high-volume queue of cases, accounts, or client relationships end-to-end in a B2B services environment.
• Proven experience managing high concurrent volume across multiple channels (email, phone, client portal).
• Hands-on ownership of money-adjacent workflows (invoicing, billing, or claims/coordinations) with zero-defect accuracy.
• Track record of building or repairing a tracker, SOP, checklist, or workflow from scratch.
• Proficiency with Excel and Outlook plus at least one CRM/case-management system.
• C1+ English (CEFR) for direct communication with US attorneys and medical professionals.
• Availability to work 9:00 AM – 5:00 PM ET with 100% overlap.

Responsibilities

• Own a high-volume, multi-channel queue of active cases across email, phone, and portal.
• Manage invoicing, scheduling, and coordination to keep workflows moving.
• Build or repair trackers and SOPs to streamline operations.
• Ensure confirmations and invoices are completed, freeing founders to focus on growth.

Skills

High-volume case ownership

Multi-channel coordination

Billing/invoicing coordination

Process/documentation

Excel proficiency

Outlook proficiency

CRM/case-management system

English proficiency (C1+)

Overlapping with ET hours

Tools

CRM system

Case-management software

Job description

Work From Anywhere in LATAM or the Philippines

Work Schedule: Eastern Time | 9:00 AM – 5:00 PM ET, 100% overlap required (Monday–Friday)

A founder-led, tech-enabled legal-medical services company is looking for a Client Operations Manager to own end-to-end case coordination and act as the operational backbone linking law firms, insurance carriers, and medical experts.

The business is early-stage and lean, where one person owns broad operational scope and effectively runs their own workflow like a mini‑GM. Transactions are high-dollar and high-stakes, the audience is legal and medical professionals, and the culture rewards ownership, precision, and resourcefulness over rigid process.

Day-to-day, this role owns a high-volume, multi-channel queue of active cases across email, phone, and portal; manages invoicing, scheduling, and coordination; and builds or repairs the trackers and processes that keep everything moving. Success means the founders no longer have to chase confirmations or invoices — they fully trust that day-to-day case management is handled, freeing them to focus on growth.

Requirements

Must-Have

• 4+ years owning a high-volume queue of cases, accounts, or client relationships end-to-end in a B2B services environment
• Proven experience managing high concurrent volume across multiple channels (email, phone, client portal)
• Hands-on ownership of money-adjacent workflows (invoicing, billing, or claims/case financial coordination) under zero-defect accuracy requirements
• Track record of building or repairing a tracker, SOP, checklist, or workflow process from scratch
• Proficiency with Excel and Outlook plus at least one CRM, case-management, or client-portal system
• C1+ English (CEFR) — written and spoken at near-native, mastery level for direct communication with US attorneys and medical professionals
• Availability to work 9:00 AM – 5:00 PM ET with 100% overlap

Nice-to-Have

• Domain exposure to medicolegal, legal services, IME, medical records, insurance, or claims coordination
• Experience at an early-stage startup or lean, founder-led services business with broad individual operational ownership
• Experience coordinating directly between external professional stakeholders (law firms, medical providers, insurance carriers)
• Demonstrated ability to rapidly learn bespoke or proprietary internal tools and systems
• Documented promotions or expanding scope within a single organization

Benefits

• Competitive Salary: Based on experience and skills
• Remote Work: Fully remote—work from anywhere
• Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting
• Generous PTO: In accordance with company policy
• Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees
• Direct Mentorship: Guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Connect with professionals worldwide

Our Recruitment Process

• Application
• Screening
• Skills Assessment
• Topgrading Interview
• Client Interview
• Job Offer
• Client Onboarding

If you’re empathetic, organized, and passionate about improving patient experiences through operational excellence, this role is for you.