Remote Claims Manager

Placements24; Midrand; Hybrid; ZAR 1,000,000 - 1,400,000; Full time

Benefits offered by this job

Base salary + bonus

Remote work setup stipend

Health, dental, vision insurance

Paid time off

401(k) with company match

Professional development

Job summary

Placements24 is seeking a Remote Claims Manager to lead national claims operations from a home office. You will oversee end-to-end lifecycle across product lines and shape our claims strategy with a high-performance remote team.

The ideal candidate has 7+ years in insurance claims management, including 3+ years in leadership, plus proven remote team leadership, regulatory compliance, and strong analytical skills.

Qualifications

• 7+ years in insurance claims management, with at least 3 years in a leadership role.
• Experience managing remote/dispersed teams and operations.
• Strong understanding of insurance principles, regulatory compliance across jurisdictions.

Responsibilities

• Oversee claims lifecycle from intake to resolution across product lines.
• Lead and mentor a geographically dispersed team of claims staff.
• Develop and implement claims policies and best practices to improve efficiency and service.

Skills

Leadership

Remote team management

Claims management

Regulatory compliance

Analytical skills

CRM systems

MS Office

Education

Bachelor's degree in a related field

MBA or professional designation (optional)

Tools

Claims management systems

CRM software

Microsoft Office

Job description

About the Role

Our client is seeking an accomplished and proactive Remote Claims Manager to lead their national claims operations from the comfort of their home office. This pivotal role requires a strategic thinker with extensive experience in managing claims processes, leading dispersed teams, and driving operational efficiency. As a fully remote position, you will be instrumental in shaping our client's claims strategy, ensuring the highest standards of service delivery, and fostering a high-performance culture across all remote team members. The ideal candidate will possess exceptional leadership qualities, a deep understanding of the insurance landscape, and a proven ability to manage complex workloads and challenging cases. This is a unique opportunity to make a significant impact on a national scale, all while enjoying the flexibility and autonomy of a remote work arrangement. We are looking for a leader who can inspire, innovate, and ensure seamless claims handling nationwide.

Key Responsibilities

• Oversee all aspects of the claims management lifecycle, from intake to resolution, across multiple product lines.
• Lead, mentor, and manage a geographically dispersed team of claims adjusters and supervisors.
• Develop and implement effective claims policies, procedures, and best practices to enhance efficiency and customer satisfaction.
• Monitor key performance indicators (KPIs) and operational metrics, identifying areas for improvement and implementing corrective actions.
• Ensure compliance with all relevant insurance regulations, legal requirements, and company policies.
• Manage the claims budget and resources effectively to optimize operational costs.
• Collaborate with underwriting, legal, and other departments to address complex claims issues and risk management strategies.
• Drive continuous improvement initiatives, leveraging technology and data analytics to streamline processes.
• Handle escalated claims and complex litigation matters as needed.
• Foster a culture of exceptional customer service and timely claim resolution.

Requirements

• A minimum of 7 years of progressive experience in insurance claims management, with at least 3 years in a leadership role.
• Proven experience in managing remote teams and distributed operations.
• Strong understanding of insurance principles, claims handling best practices, and regulatory compliance across various jurisdictions.
• Exceptional leadership, communication, and interpersonal skills, with the ability to motivate and manage diverse teams.
• Proficiency in claims management systems, CRM software, and Microsoft Office Suite.
• Excellent analytical, problem-solving, and decision-making abilities.
• A bachelor's degree in Business Administration, Risk Management, Law, or a related field is required; an MBA or relevant professional designation (e.g., AIC, CPCU) is a strong plus.
• Demonstrated ability to develop and implement strategic initiatives.
• Strong organizational and project management skills.
• Must have a dedicated home office environment conducive to remote work, with reliable high-speed internet.

Benefits

• Highly competitive base salary and performance-based bonus opportunities.
• Comprehensive remote work infrastructure support, including equipment and connectivity stipends.
• Extensive health, dental, and vision insurance coverage.
• Generous paid time off and holiday schedule.
• 401(k) retirement plan with company matching.
• Opportunities for professional development, certifications, and continuing education.
• Annual allowance for home office upgrades and supplies.
• Employee Assistance Program (EAP) for personal and professional support.
• Flexible working hours to accommodate different time zones and personal needs.
• Chance to shape the future of claims management for a leading insurance company.