Remote Claims Manager

Placements24; Polokwane; Hybrid; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Fully remote work

Comprehensive benefits package

Leadership opportunity

Job summary

Placements24 is seeking an accomplished and forward-thinking Remote Claims Manager to lead a distributed team of claims professionals from a fully remote environment.

You will set performance targets, develop claims strategies, and foster a culture of excellence and continuous improvement across remote staff. This leadership role requires strong analytics, strategic planning, and excellent communication to drive customer satisfaction.

Qualifications

• Deep knowledge of insurance claims processes and regulatory requirements.
• Proven track record leading distributed teams and driving performance.
• Strong analytical and strategic planning skills are essential.
• Excellent communication and negotiation abilities for a remote setting.

Responsibilities

• Lead and mentor a remote team of claims professionals and support staff.
• Develop and implement efficient claims handling procedures and policies.
• Monitor performance metrics and drive improvement initiatives.
• Ensure compliance with insurance regulations and company standards.
• Oversee claims budgets and operational costs.
• Resolve complex/ escalated claims issues.
• Drive adoption of technology in remote operations.

Skills

Claims management leadership

Remote team leadership

Regulatory compliance

Data analysis

Communication & negotiation

Tools

Claims management software

Data analytics tools

Remote collaboration tools

Job description

Our client is seeking an accomplished and forward-thinking Remote Claims Manager to lead and inspire their distributed claims handling team. This fully remote position involves overseeing all aspects of the claims process, ensuring operational efficiency, customer satisfaction, and compliance with regulatory standards. You will be responsible for setting performance targets, developing claims strategies, and fostering a culture of excellence and continuous improvement among remote staff. This is a unique opportunity for a seasoned leader in claims management to leverage technology and innovative practices in a fully remote setting.

Key Responsibilities

• Lead, manage, and mentor a remote team of claims adjusters and support staff.
• Develop and implement effective claims handling procedures and policies to optimize efficiency and customer service.
• Monitor claims performance metrics, analyze data, and implement strategies for improvement.
• Ensure compliance with all relevant insurance regulations and company standards.
• Manage claims budgets and operational costs effectively.
• Oversee the resolution of complex and escalated claims issues.
• Drive the adoption of technology and best practices for remote claims operations.

Requirements

• Extensive experience in insurance claims management, with a significant portion in a leadership capacity.
• Proven ability to manage and motivate remote teams effectively.
• Deep understanding of claims processes, legal requirements, and industry best practices.
• Strong analytical, strategic planning, and decision-making skills.
• Excellent communication, negotiation, and interpersonal skills suitable for a remote environment.
• Proficiency with claims management software and digital collaboration tools.

Benefits

• Highly competitive salary and comprehensive benefits package.
• Fully remote work environment with the flexibility to work from anywhere.
• Significant leadership opportunity within a growing company.
• Support for professional development and continued learning.
• A modern, technology-driven approach to insurance operations.