Warranty Specialist

MSX International; Germiston; Vor Ort; ZAR 180.000 - 300.000; Vollzeit

Zusammenfassung

SmartRecruiters, Inc. in Germiston is seeking an experienced Warranty Specialist to manage warranty claims and liaise with OEMs. You will review submissions, maintain audit-ready files and ensure adherence to warranty specifications.

The role involves monitoring repair orders, communicating warranty programs to aftersales staff, and maintaining warranty parts records in line with OEM requirements. A background in the motor industry is essential.

Qualifikationen

• Minimum 3–5 years’ experience in the automotive industry.
• Experience as a Service Advisor, Warranty Clerk or technical background preferred.
• Familiarity with DMS systems is advantageous.

Aufgaben

• Perform research on warranty concerns and prepare/ customise warranty papers.
• Review warranty claims, administer and submit for warranty approval.
• Monitor repair orders for endorsement as per warranty requirements.
• Handle customer inquiries and communicate warranty programs to staff.
• Ensure compliance with warranty specifications and maintain records.

Kenntnisse

Warranty administration

Data entry

Attention to detail

Customer communication

Tools

Automate

Evolve

ADP Kerridge

Jobbeschreibung

We are looking for an experiencedWarranty SpecialistinGermiston, Gautengto join their team. As part of our commitment to fairness and equal opportunities, we follow a rigorous non-discrimination process. All applicants will be evaluated based on their qualifications, skills, and experience, regardless of age, disability, gender, race, religion, or any other protected characteristic. We encourage a diverse range of candidates to apply.

Job Description

• Perform research on warranties concerns, prepare / customise warranty papers for work.
• Review all warranty claims, administer and submit for warranty approval.
• Monitor repair order completion for authorisation as per warranty requirement.
• Monitor all customer inquiries and requests on warranty issues.
• Communicate to all aftersales staff all warranty programs and bulletins in a timely manner
• Ensure compliance to all warranty specifications.
• Evaluate databases and complete all data entry for warranty claims and filings.
• Manage all warranty claim submission, resubmit claims if required and ensure appropriate action is completed.
• Prepare documents for all warranty audits as per OEM recommendation
• Manage and upkeep of a warranty parts store in line with OEM manufacturers specification
• Maintain records of customer details and warrantor references.

Qualifications

• Minimum 3 - 5 years’ experience in the automotive industry
• Work experience as a Service Advisor, Warranty Clerk or Technical background in the motor industry
• DMS experience (Automate,Evolve,ADP/kerridge) will be an advantage
• Ford Experience Preferred

Additional Information

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.