Claims & Costing Specialist

Msxinternational; Cape Town; Sur place; ZAR 180 000 - 260 000; Plein temps

Avantages offerts par ce poste

Equal opportunities employer

Résumé du poste

MSX is seeking an experienced Warranty Clerk to manage warranty processes in the automotive sector in Cape Town. You will review claims, liaise with OEMs, monitor orders, and ensure compliance with specifications.

Ford experience is preferred and you will work within an equal opportunities environment, supporting aftersales with timely warranty communications and accurate documentation.

Qualifications

• Minimum 3–5 years' experience in the automotive industry.
• Experience as Service Advisor, Warranty Clerk, or similar technical roles.
• Ford experience preferred.

Responsabilités

• Review warranty claims and prepare/customise warranty papers.
• Administer and submit warranty claims for approval.
• Monitor repair orders for warranty authorisation.
• Address customer inquiries on warranty issues.
• Communicate warranty programs and bulletins to aftersales staff.
• Ensure compliance with warranty specifications.
• Maintain warranty data entry and filings database.
• Manage warranty claim submissions and resubmissions as needed.
• Prepare documents for warranty audits per OEM recommendations.
• Maintain and manage a warranty parts store per OEM specs.

Connaissances

Warranty knowledge

Customer service

Attention to detail

Communication skills

Outils

DMS Automated (Automate)

DMS Evolve

ADP Kerridge

Description du poste

• Perform research on warranties concerns, prepare / customise warranty papers for work.
• Review all warranty claims, administer and submit for warranty approval.
• Monitor repair order completion for authorisation as per warranty requirement.
• Monitor all customer inquiries and requests on warranty issues.
• Communicate to all aftersales staff all warranty programs and bulletins in a timely manner
• Ensure compliance to all warranty specifications.
• Evaluate databases and complete all data entry for warranty claims and filings.
• Manage all warranty claim submission, resubmit claims if required and ensure appropriate action is completed.
• Prepare documents for all warranty audits as per OEM recommendation
• Manage and upkeep of a warranty parts store in line with OEM manufacturers specification
• Maintain records of customer details and warrantor reference
• Minimum 3 - 5 years' experience in the automotive industry
• Work experience as a Service Advisor, Warranty Clerk or Technical background in the motor industry
• DMS experience (Automate,Evolve,ADP/kerridge) will be an advantage
• Ford Experience Preferred

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.