Warranty Costing Clerk | Gauteng, Centurion

Mototeam (Pty) Ltd; Centurion; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Mototeam (Pty) Ltd is seeking a Warranty Clerk to bridge the technical team and customers, ensuring cost-effective repairs and compliant warranty claims. You will load claims, manage the store, and conduct audits to uphold standards.

Ideal candidates have 2–3 years in automotive service in a technical or warranty-adjacent role, with a valid driver’s license and solid computer skills. OEM exposure is highly valued.

Qualifications

• Matric (Grade 12) is required.
• 2–3 years in automotive service with technical, service-advisor, or warranty clerk experience.
• Direct warranty or costing clerk experience is highly desired.
• OEM interaction experience is advantageous.
• Valid, unendorsed driver’s license and computer literacy are required.
• Knowledge of dealership policies and motor industry standards is preferred.

Responsibilities

• Be the vital link between the technical team and the customer, ensuring cost-effective repairs while managing warranty claims in alignment with OEM requirements.
• Load and submit all warranty claims on the system following SOPs and manufacturer guidelines.
• Manage and oversee the warranty claim store with accurate tracking and organization.
• Conduct regular warranty process audits to maintain compliance and accuracy.
• Dispose of warranty parts in line with procedures, coordinating with RSM as needed.
• Follow up on outstanding warranty claims and payments to ensure timely resolution.

Skills

Warranty processes

Customer service

Technical background

Dealer policies

Driver's license

Computer literacy

Education

Matric (Grade 12)

Tools

MS Office

Job description

Duties include

OEM adherence:

Be the vital link between the technical team and the customer, ensuring cost-effective repairs while managing warranty claims in alignment with the OEM requirements.

Warranty Claims Management:

Load and submit all warranty claims on the system, adhering to standard operating procedures and manufacturer guidelines.

Warranty Claim Store Control:

Manage and oversee the warranty claim store, ensuring accurate tracking and organization.

Warranty Audits:

Conduct regular audits of warranty processes to maintain compliance and accuracy.

Warranty Parts Disposal:

Dispose of warranty parts in line with procedures, coordinating with the Regional Service Manager (RSM) as needed.

Follow-Up on Claims and Payments:

Track and follow up on outstanding warranty claims and payments to ensure timely resolution.

Requirements:

• Matric (Grade 12)
• Minimum of 2-3 years in the automotive service industry with prior experience in a technical role, service advisor role, and/or as a Warranty Clerk.
• Basic technical understanding and background are essential.
• Direct experience as a Warranty or Costing Clerk is highly required
• Relevant OEM interactional experience is highly desired.
• Valid, unendorsed driver's license with competent driving skills.
• Proficiency in computer applications.
• Knowledge of dealership policies, procedures, and competitive motor industry standards.
• Familiarity with relevant operating systems (advantageous).