Warranty Administrator - Kempton Park

Bonafide Human Capital Pty (Ltd); Kempton Park; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Bonafide Human Capital Pty (Ltd) represents a well-known automotive dealer in Kempton Park seeking an experienced Warranty Administrator to join their service team. You will ensure that warranty administration for the service department is accurate and up to date, check job cards and invoices, allocate costs correctly, and process warranty and maintenance claims daily.

The role involves liaising with customers and staff, preparing reports, tracking debtors and cash, and supporting service

Qualifications

• Matric is required.
• Computer literacy with Kerridge/Automate is essential.

Responsibilities

• Ensure warranty administration for the service department is accurate and up to date.
• Check job cards daily and process warranty and maintenance invoices.
• Allocate costs correctly and ensure accurate labour charges.
• Compile daily/weekly reports and assist with service administration when needed.
• Assist with service calls and warranty claims processing.
• Track debtors and cash flow related to warranty work.
• Adhere to Brand's warranty policy and perform self-audits of job cards.

Skills

Warranty administration

Customer relations

Reporting

Cost allocation

Invoicing

Debtors tracking

Education

Matric

Tools

Kerridge/Automate

Job description

Our well-known automotive dealer client based in Kempton Park, current holds a vacancy for an experience Warranty Administrator.

Main Job Functions

• To ensure that the warranty administration related to the service department is updated and accurate.
• Directly responsible to the Service Manager.
• Relationships with Customers and company staff.
• Capital expenditure: No purchasing authority.
• Operational expenditure: No credit note authority.
• Ensure that vehicles under warranty are registered on the warranty system.
• Cross departmental disciplines.
• Compile necessary reports.
• Assist with service administration when necessary.
• Assist with service calls when necessary.
• Check warranty in progress daily.
• Check Job Cards daily.
• Sales, manufacturing dates are correct.
• Chassis and engine numbers correct.
• Check service history.
• Check extra work required.
• Correct allocation of costs.
• Process invoices for outwork accurately and timeously.
• Quotations, when necessary.
• Correct labour costs to be allocated to repair costs.
• Correct errors in warranty claims, when necessary.
• Do general costing accurately.
• Check work in progress.
• Attend to queries and corrections.
• Do job card reversals, when necessary.
• Check that previous day’s invoices are reflected on system.
• Compile necessary reports.
• Assist with warranty administration when necessary.
• Assist with service calls when necessary.
• Banking.
• Track debtors.
• Track outstanding cash.
• Process warranty and maintenance claims accurately daily.
• Check claim queue daily.
• Check age analysis weekly.
• Compile necessary reports.
• Assist with service administration when necessary.
• Assist with service calls when necessary.
• Check warranty in progress daily.
• Adhering to Brand's Manufacture warranty policy and procedures.
• Self-audit job cards.
• Preparation of the warranty and maintenance remittance.
• Follow up on delayed payments and queries.
• Follow up on car hires daily to update Dealer Portal.
• Process warranty claims accurately daily.
• Submit PA ‘s daily.
• Check age analysis weekly.

Experience And Qualifications

• Matric.
• Computer Literacy (Kerridge/Automate)