Automotive Warranty Administrator

Placements24; LegKraal Gate; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Bonus potential

Hybrid work model

Training and development

Medical aid

Pension/ Retirement fund

Job summary

Placements24 in Mahikeng is seeking an experienced Automotive Warranty Administrator to manage warranty claims and act as the liaison between service, customers, and manufacturers. This hybrid on-site role also offers potential for remote data entry and claim tracking.

The ideal candidate will have strong automotive terminology knowledge, excellent organizational skills, and proven warranty processing experience using DMS and related software.

Qualifications

• Proven experience as an Automotive Warranty Administrator or in a similar administrative role within the automotive industry.
• Strong understanding of automotive terminology, vehicle components, and repair processes.
• Proficiency in using dealership management systems (DMS) and warranty claim processing software.
• Excellent organizational skills, attention to detail, and ability to manage multiple tasks.
• Good communication and interpersonal skills for liaising with internal staff and external parties.
• Ability to work effectively in a hybrid environment, managing both on-site and remote tasks.

Responsibilities

• Process all warranty repair orders, ensuring accuracy and completeness of documentation.
• Submit warranty claims to manufacturers in a timely manner and follow up on claim status.
• Interpret and apply manufacturer warranty policies and procedures accurately.
• Maintain organized records of all submitted claims, approvals, and rejections.
• Communicate with service advisors and technicians to gather necessary information for claims.
• Respond to inquiries from manufacturers regarding warranty claim discrepancies or required documentation.

Skills

Automotive terminology

DMS usage

Warranty claim processing

Attention to detail

Communication

Tools

DMS (Dealership Management Systems)

Warranty processing software

Job description

Our client is seeking a detail-oriented and organized Automotive Warranty Administrator to join their team in Mahikeng. This role is crucial for managing and processing all warranty claims, ensuring accuracy and compliance with manufacturer guidelines. You will serve as the liaison between the service department, customers, and manufacturers, handling documentation, claims submission, and follow-up. This hybrid position involves significant administrative work on-site, with potential for remote data entry or claim tracking, offering a flexible work arrangement. The ideal candidate has a strong understanding of automotive terminology and a meticulous approach to administrative tasks.

Key Responsibilities

• Process all warranty repair orders, ensuring accuracy and completeness of documentation.
• Submit warranty claims to manufacturers in a timely manner and follow up on claim status.
• Interpret and apply manufacturer warranty policies and procedures accurately.
• Maintain organized records of all submitted claims, approvals, and rejections.
• Communicate with service advisors and technicians to gather necessary information for claims.
• Respond to inquiries from manufacturers regarding warranty claim discrepancies or required documentation.

Requirements

• Proven experience as an Automotive Warranty Administrator or in a similar administrative role within the automotive industry.
• Strong understanding of automotive terminology, vehicle components, and repair processes.
• Proficiency in using dealership management systems (DMS) and warranty claim processing software.
• Excellent organizational skills, attention to detail, and ability to manage multiple tasks.
• Good communication and interpersonal skills for liaising with internal staff and external parties.
• Ability to work effectively in a hybrid environment, managing both on-site and remote tasks.

Benefits

• Competitive salary and potential for performance bonuses.
• Hybrid work model providing flexibility.
• Opportunity to work within a well-established automotive dealership.
• Training and development programs focused on warranty administration and dealership operations.
• Employee benefits package including medical aid and retirement fund.