Waiter | The Silo Hotel

The Royal Portfolio; Cape Town; On-site; ZAR 134,000 - 201,000; Full time

Job summary

The Royal Portfolio in Cape Town is seeking a professional Waiter for The Silo Hotel. You will provide superior guest service, showcase in-depth knowledge of food and beverage, and assist guests with recommendations to create a memorable experience.

This role requires hospitality experience in upmarket settings, strong English communication, and the ability to work long hours including weekends. A proactive, team-oriented approach and local Cape Town knowledge are essential.

Qualifications

• Excellent English communication (written and verbal).
• Positive interpersonal skills.
• Willingness and passion to serve.
• Minimum 2 years bartending/waitering in upmarket bar or luxury property.
• Experience with POS terminals and stock/inventory software.
• Ability to stay calm under pressure.
• Top knowledge of The Silo and of Cape Town and surrounding areas.
• Ability to work long hours, including weekends and holidays.
• Proven job reliability, diligence, dedication and attention to detail.
• A passion to learn, teach and drive improvement in fellow employees.
• International experience in a similar environment will be advantageous.

Responsibilities

• To ensure a superior, friendly and personalised guest service and experience.
• Demonstrate a thorough knowledge of food and beverage products.
• Interact with customers and to take orders.
• Assess customers’ needs and preferences and make recommendations.
• Provide guidance to guests on hotel activities, dining options and general hotel and Cape Town information.
• Ability to sell or influence others for up selling and suggestive selling.
• Maintain a clean working area by sweeping, vacuuming and dusting.
• Collect payment and balance all receipts.
• Prepare inventory or purchase requisitions as needed to replenish supplies.
• To embody and live The Royal Portfolio’s Purpose & Values.

Skills

English fluency

Interpersonal skills

Passion to serve

Waitering/bartending

POS terminals

Stock & inventory

Stay calm under pressure

Silo knowledge

Cape Town knowledge

Team player

Willingness to learn

International exposure

Tools

POS software

Job description

The Waiter at The Silo Hotel is professional and friendly with a good knowledge of food, wine, service and a passion for serving people. This position requires constant interaction with our guests to ensure that they have a personal and memorable experience at our bar and restaurants, while adhering to The Royal Portfolio’s Purpose, which is “To give guests a complete experience and a perfect stay”.

MAIN DUTIES & RESPONSIBILITIES

• To ensure a superior, friendly and personalised guest service and experience
• Demonstrate a thorough knowledge of food and beverage products
• Interact with customers and to take orders
• Assess customers’ needs and preferences and make recommendations
• Provide guidance to guests on hotel activities, dining options and general hotel and Cape Town information
• Ability to sell or influence others for up selling and suggestive selling
• Maintain a clean working area by sweeping, vacuuming and dusting
• Collect payment and balance all receipts
• Prepare inventory or purchase requisitions as needed to replenish supplies
• To embody and live The Royal Portfolio’s Purpose & Values

REQUIREMENTS, QUALIFICATIONS & EXPECTATIONS

• Have excellent English communication skills (written and verbal). Other languages are advantageous
• Have display positive interpersonal skills
• Have willingness and a passion to serve
• Minimum 2 years bartending/waitering experience required in a Upmarket Bar or Luxury Property
• Experience in handling Point of sale (POS) terminals and Stock & Inventory management software
• Ability to stay calm under pressure
• Top knowledge of The Silo and of Cape Town and surrounding areas
• Ability to work long hours, day and night, including weekends and holidays
• Proven job reliability, diligence, dedication and attention to detail
• A passion to learn, teach and drive improvement in fellow employees
• International experience in a similar environment and travelling experience will be advantageous

It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.
South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.
Please note it is a condition of employment, that all staff undergo a pre-employment polygraph test.