Restaurant/ Assistant FOH Manager | La Residence

The Royal Portfolio; Franschhoek; On-site; ZAR 480,000 - 640,000; Full time

Job summary

The Royal Portfolio is seeking a Restaurant Manager (or Assistant Front of House Manager) to oversee all service and operations for La Residence's dining areas. You will lead a focused team, ensure exceptional guest experiences, and collaborate with an Executive Chef who emphasizes sustainability and local produce.

Responsibilities include hosting guests, managing rosters, maintaining service standards, controlling costs, and driving profitability while upholding The Royal Portfolio’s

Qualifications

• Tertiary qualification in Hospitality Management.
• 5 years’ Experience in a luxury 5* establishment (Required).
• 3 years’ Hotel or Restaurant Management Experience (Required).
• 3 years’ Food & Beverage Experience (Preferred).
• Wine and Cocktail certificates a distinct advantage.
• Strong knowledge of Franschhoek, the winelands area and local venues.
• Knowledge of POS system (front and back end) and inventory management (Procure) at operator level.
• Knowledge of Opera PMS will be advantageous.
• Computer literacy with Word, Excel and Outlook.
• Strong communication skills and ability to handle conflict.

Responsibilities

• Host guests and ensure consistent guest experience.
• Build a happy, motivated and effective restaurant team through training and rosters.
• Oversee front-of-house areas, balance seating and maximise revenue while maintaining guest experience.
• Ensure health and safety regulations are followed and costs are controlled.
• Submit monthly reports and keep POS system records up to date.
• Contribute to continuous improvements and assist with hotel functions as needed.

Skills

Communication skills

Team player

Conflict resolution

Problem solving

Guest experience

Languages

Education

Hospitality Management qualification

Tools

POS Micros

Opera PMS

Procure inventory

MS Office (Word/Excel/Outlook)

Job description

The Restaurant Manager (or Assistant Front of House Manager) is responsible for overseeing all aspects relating to service and operations of the food and beverage areas and offerings at La Residence. Working alongside a very exciting Executive Chef with a strong focus on sustainability and focusing on local and indigenous produce, this is a very exciting time to join the team. The role is a personal contact point with guests; this person has oversight of all team members contributing to the guests’ experiences and should embody the purpose of The Royal Portfolio, which is "to give our guests a complete experience and a perfect stay".

MAIN DUTIES & RESPONSIBILITIES

Hosting guests

• Host guests and ensure a consistency and continuity of guest experience.
• Handle sticky situations sensitively, and alert management to any issues.
• Explain menus and wines to guests and assist with interests and choices.
• Communicate all guest comments and preferences Front Office and Duty Managers in order to keep accurate records for future reference

Building a happy, motivated and effective restaurant team

• Ensure that all team members have in-depth factual knowledge of service procedures, general hotel information, offerings, menu options, beverage options etc.
• Set work schedules and rosters to ensure smooth service.
• Evaluate and build personal development plans for team members.
• Discipline staff members according to the company disciplinary policy.
• Interview potential team members for vacant positions.

Ensuring procedures are followed and service standards are met

• Oversee all front of house areas, balancing seating capacity to not compromise the experience of resident guests but still maximise revenue.
• Ensure compliance with health and safety regulations.
• Control operational costs and identify ways to reduce expenses
• Submit monthly reports on department performance.
• Keep POS system up to date with assistance from Finance Team.
• Investigate, develop and implement ways to continuously improve the offering
• Assist with functions at the hotel as an extension of the hotel service areas.

Contribute to the profitability of the hotel

• Ensure that all charges are done correctly through POS system Micros.
• Monitor daily stock levels, ensuring maximum profitability at all times by keeping wastage to bare minimum and not tolerating any damages/ theft losses.
• Place orders with suppliers as necessary to ensure that all PAR levels are maintained not to run out of any stock.

REQUIREMENTS, QUALIFICATIONS & EXPECTATIONS

• Tertiary qualification in Hospitality Management
• 5 years’ Experience in a luxury 5* establishment (Required)
• 3 years’ Hotel or Restaurant Management Experience (Required)
• 3 years’ Food & Beverage Experience (Preferred)
• Wine and Cocktail certificates a distinct advantage
• Strong knowledge of Franschhoek, the winelands area as well as other properties, venues and activities available in the area
• Knowledge of a point-of-sale system (front and back end) and inventory management system (Procure) at operator level.
• Knowledge of the Property Management System (Opera) will be advantageous.
• Computer literate with working knowledge of Microsoft Word, Excel and Outlook.
• Strong communication skills
• Ability to think on your feet and come up with solutions
• A positive attitude
• Be able to deal with and handle conflict
• High level of guest experience
• Team player
• An international language would be advantageous

It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio. South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document. Please note it is a condition of employment, that all staff undergo a pre-employment polygraph test.