Barista | The Silo Hotel

The Royal Portfolio; Cape Town; Sur place; ZAR 120 000 - 200 000; Plein temps

Résumé du poste

The Silo Hotel in Cape Town is seeking a Barista to craft exceptional coffees and beverages, delivering a personalised guest experience that reflects The Royal Portfolio's standards.

Maintain the coffee station, ensure quality and presentation, handle POS and stock, and work with the F&B team to deliver seamless service. Requires 2+ years in a luxury setting, excellent English, and a calm, flexible work approach.

Qualifications

• Minimum 2 years’ experience bartending in a luxury 5 star hotel or restaurant.
• Experience handling POS terminals and stock/inventory software.
• Excellent English communication skills (written and verbal).
• Positive interpersonal skills and a passion to serve guests.
• Ability to stay calm under pressure and work long hours, including weekends and holidays.
• Proven reliability, diligence and attention to detail.
• Willingness to learn and drive improvement, with international experience considered a plus.

Responsabilités

• Deliver warm, personalised guest service and anticipate needs.
• Prepare and serve specialty coffees and beverages to high standards.
• Own and maintain the coffee station, keep area clean and well presented.
• Demonstrate product knowledge and upsell beverages and offerings.
• Monitor stock levels and assist with inventory management.
• Follow recipes, quality standards and hygiene requirements.
• Process orders and payments accurately via POS.
• Collaborate with F&B team for smooth service.
• Stay informed on global coffee trends and innovations.
• Represent The Royal Portfolio's values in all interactions.

Connaissances

Customer service

English proficiency

Interpersonal skills

Team collaboration

Outils

POS system

Stock management software

Description du poste

The Barista at The Silo Hotel is responsible for crafting and serving exceptional specialty coffees and a selection of beverages, delivering a personalised, intuitive and memorable experience for every guest. Through expert preparation, an in-depth knowledge of coffee and beverages, and a genuine passion for hospitality, the Barista ensures that every interaction reflects the distinctive service standards and individuality of The Silo Hotel. The role requires a strong commitment to quality, consistency, presentation and attention to detail, while contributing to the smooth and efficient operation of the food and beverage team. In every interaction, the Barista is expected to embody The Royal Portfolio’s Vision, Purpose & Values, contributing to the company’s purpose, which is "To give our guests a complete experience and a perfect stay."

MAIN DUTIES & RESPONSIBILITIES

• Deliver warm, personalised and intuitive guest service, anticipating needs and consistently exceeding expectations.

• Prepare and serve specialty coffees and other beverages to the highest standards of quality, consistency and presentation.

• Take ownership of the coffee station, ensuring equipment is properly maintained and the area remains clean, organised and impeccably presented.

• Demonstrate excellent product knowledge and confidently recommend beverages and complementary offerings to enhance the guest experience and drive sales.

• Maintain accurate stock levels, monitor consumption, minimise waste and assist with inventory management and replenishment.

• Ensure all beverages are prepared in accordance with established recipes, quality standards and food safety and hygiene requirements.

• Process orders and (where appropriate) payments accurately, following the hotel's POS and operational procedures.

• Work collaboratively with the food and beverage team to ensure efficient operations and seamless service.

• Demonstrate initiative, professionalism and a commitment to continuous learning and improvement.

• Stay abreast of international trends in hot beverage preparation, including innovation in service and preparation.

• Consistently embody and live The Royal Portfolio’s Vision, Purpose & Values.

REQUIREMENTS & QUALIFICATIONS & EXPECTATIONS

• Minimum 2 years’ experience required bartending in a luxury 5 star hotel or restaurant

• Experience in handling Point of Sale (POS) terminals and Stock & Inventory management software

• Have excellent English communication skills (written and verbal). International languages are advantageous

• Display positive interpersonal skills

• Have willingness and a passion to serve

• Ability to stay calm under pressure

• Ability to work long hours, day and night, including weekends and holidays

• Proven job reliability, diligence, dedication and attention to detail

• A passion to learn, teach and drive improvement in fellow employees

• International experience in a similar environment and travel experience

It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio. South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document. Please note it is a condition of employment, that all staff undergo a pre-employment polygraph test.