Waiter | Waterside

The Royal Portfolio; Hoedspruit; On-site; ZAR 134,000 - 201,000; Full time

Job summary

The Royal Portfolio is seeking an experienced Waiter to join Waterside's F&B team in a luxury lodge setting. You will greet guests, serve food and beverages across dining areas, bars, pool, and outdoor spaces, and ensure procedures meet the company’s high standards.

You should have at least two years' experience in a 5-star lodge, strong wine and spirits knowledge, excellent communication, and be comfortable with Opera and Micros PMS and MS Office.

Qualifications

• At least 2 years’ experience in a 5-star lodge as a waiter.
• Wine and spirits knowledge with industry certificates preferred.
• Excellent written and verbal communication skills.
• Reliable, diligent, detail-oriented.
• Availability to work nights, weekends, and holidays.
• Familiar with Opera and Micros PMS; proficient in MS Office.

Responsibilities

• Serve food and beverages in dining areas, bars, pool and outdoor service areas.
• Greet guests warmly and offer welcome drinks on arrival.
• Follow daily checklists for waiter duties.
• Keep dining areas clean and tidy during shifts.
• Know and communicate daily menus and wine lists.
• Coordinate with kitchen to pass orders quickly.
• Assist with setup and breakdown of functions.
• Keep up to date with industry trends and suggest improvements.

Skills

Excellent communication

Team player

Attention to detail

Reliability

Flexibility

Education

Wine & Spirits certificates

Tools

Opera PMS

Micros PMS

Microsoft Office

Job description

The Waiters at Waterside assist in the F&B operations to ensure that we consistently exceed our guests' expectations when it comes to fine dining. They ensure that the standards of The Royal Portfolio are met, in order to contribute to the purpose of the company, “To give our guests a complete experience and a perfect stay.”

MAIN DUTIES & RESPONSIBILITIES

• Service of food and beverages in dining areas, the bars, pool and all outdoor service areas

• Greeting guests warmly and offering welcome drinks on arrival

• Ensure all Waiter duties are carried out according to daily checklists

• Ensure dining areas are clean and tidy during shifts and before leaving your shift

• Understand and communicate the daily menu, have up to date knowledge of the menu and wine lists

• Performing each duty as per the company’s standard operating procedures

• Preparation and service of all beverages

• Ensure all orders are passed on to the kitchen as quickly as possible

• Ensure that all food sent from the kitchen is up to standard and as requested

• Keep up to date with industry trends and suggest areas for continuous improvement

• Assist with all service, set ups and breakdowns of functions and returning of service providers’ stock

REQUIREMENTS, QUALIFICATIONS & EXPECTATIONS

• Must have at least 2 years’ experience in a 5* Lodge as a Waiter

• Exceptional food and beverage knowledge, preferably with additional industry certificates (in particular wine and spirits)

• Demonstrated excellent written and verbal communication skills

• Proven job reliability, diligence, dedication and attention to detail

• Must be flexible with working nights, weekends, and holidays

• Knowledge of the Property Management System at Operator Level - Opera & Micros;

• Computer literate with working knowledge of Microsoft Office - Word, Excel and Outlook

It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.
South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.
It is a requirement of the Thornybush Nature Reserve is that all staff undergo a pre-employment polygraph test.