Upscale Waiter: Personal Guest Experience & Fine Dining

The Royal Portfolio; Cape Town; On-site; ZAR 134,000 - 201,000; Full time

Job summary

The Royal Portfolio in Cape Town is seeking a professional Waiter for The Silo Hotel. You will provide superior guest service, showcase in-depth knowledge of food and beverage, and assist guests with recommendations to create a memorable experience.

This role requires hospitality experience in upmarket settings, strong English communication, and the ability to work long hours including weekends. A proactive, team-oriented approach and local Cape Town knowledge are essential.

Qualifications

• Excellent English communication (written and verbal).
• Positive interpersonal skills.
• Willingness and passion to serve.
• Minimum 2 years bartending/waitering in upmarket bar or luxury property.
• Experience with POS terminals and stock/inventory software.
• Ability to stay calm under pressure.
• Top knowledge of The Silo and of Cape Town and surrounding areas.
• Ability to work long hours, including weekends and holidays.
• Proven job reliability, diligence, dedication and attention to detail.
• A passion to learn, teach and drive improvement in fellow employees.
• International experience in a similar environment will be advantageous.

Responsibilities

• To ensure a superior, friendly and personalised guest service and experience.
• Demonstrate a thorough knowledge of food and beverage products.
• Interact with customers and to take orders.
• Assess customers’ needs and preferences and make recommendations.
• Provide guidance to guests on hotel activities, dining options and general hotel and Cape Town information.
• Ability to sell or influence others for up selling and suggestive selling.
• Maintain a clean working area by sweeping, vacuuming and dusting.
• Collect payment and balance all receipts.
• Prepare inventory or purchase requisitions as needed to replenish supplies.
• To embody and live The Royal Portfolio’s Purpose & Values.

Skills

English fluency

Interpersonal skills

Passion to serve

Waitering/bartending

POS terminals

Stock & inventory

Stay calm under pressure

Silo knowledge

Cape Town knowledge

Team player

Willingness to learn

International exposure

Tools

POS software

Job description

The Royal Portfolio in Cape Town is seeking a professional Waiter for The Silo Hotel. You will provide superior guest service, showcase in-depth knowledge of food and beverage, and assist guests with recommendations to create a memorable experience.

This role requires hospitality experience in upmarket settings, strong English communication, and the ability to work long hours including weekends. A proactive, team-oriented approach and local Cape Town knowledge are essential.