Waiter/Waitress

IntelliStaff; Franschhoek; On-site; ZAR 89,000 - 134,000; Full time

Job summary

IntelliStaff in Franschhoek seeks an experienced waiter to join a luxury hospitality team, delivering refined dining with warm, discreet service in line with five-star standards. You will bring a passion for food and wine, greet guests professionally, upsell effectively, and maintain detailed knowledge of wines and dietary requirements to ensure memorable experiences.

This role requires a proactive, guest-first mindset and the ability to perform under pressure in a premium setting, with a

Qualifications

• Minimum 2 years waitering in a high-end dining environment.
• Strong knowledge of cocktails, wines, and beverages.
• Proficiency with POS systems (Easipos preferred).
• Confident in up-selling techniques.
• Excellent time management and attention to detail.

Responsibilities

• Greet guests warmly and provide professional service.
• Remember dietary requirements and allergies; communicate with kitchen.
• Recommend dishes and wines to enhance the dining experience.
• Handle guest requests and resolve issues professionally.
• Record transactions accurately on the POS system.
• Assist with event setups and bar service as needed.

Skills

Waiter experience

Upselling techniques

Guest-first mindset

Problem-solving

Time management

Attention to detail

Knowledge of cocktails/wines

Education

Matric Certificate

Wine course certification

Tools

Easipos POS

Job description

Area/Location: Franschhoek

An exciting opportunity is available for an experienced and guest-focused Waiter to join a luxury hospitality team. The role is responsible for delivering a refined dining experience, ensuring professional, warm, and discreet service in line with five-star standards. A passion for food, wine, and creating memorable guest experiences is essential.

Main Responsibilities

• Greet guests warmly and professionally in accordance with service standards.
• Provide friendly, courteous, and professional service at all times.
• Understand the full sequence of service and anticipate guest needs.
• Maintain detailed knowledge of table allocations, dietary requirements, allergies, and special requests using the daily service sheet.
• Communicate all guest food requirements or allergies clearly to the kitchen team.
• Demonstrate complete knowledge of the food and wine menus to confidently assist and guide guests.
• Handle non-menu requests from guests, accommodating where possible.
• Recommend dishes, wines, and beverages, promoting menu items to enhance the dining experience.
• Address guest complaints and comments professionally, escalating when necessary.
• Stay updated on daily functions and special events to ensure readiness and seamless service.
• Clear, clean, and reset tables in accordance with quality standards.
• Assist with general cleaning tasks such as polishing cutlery, glassware, and cleaning service areas.
• Support stock-taking activities as needed.
• Restock fridges and bar areas following FIFO (First-In, First-Out) procedures.
• Assist with event set-ups, including picnics, braais, conferences, and other special functions.
• Accurately record transactions using the POS system (Easipos or similar).

Experience & Skills Required

• M0inimum of 2 years waitering experience in a high-end fine dining environment (hotel restaurant experience preferred).
• Strong knowledge of cocktails, wines, spirits, and general beverage service.
• Proficiency in POS systems (Easipos preferred).
• Confident in up-selling techniques.
• Excellent time management and attention to detail.
• Strong problem-solving skills and a guest-first mindset.
• Ability to perform well under pressure in a fast-paced environment.

Minimum Requirements

• Matric Certificate Wine course certification (advantageous) A professional appearance and service-oriented demeanour