Waiter

Red Ember Recruitment; Franschhoek; On-site; ZAR 167,000 - 234,000; Full time

Job summary

Red Ember Recruitment, on behalf of our client, seeks a professional, energetic Waiter to join a luxury hospitality establishment in Franschhoek. You will greet guests warmly, provide courteous service, and maintain knowledge of menu and wine to assist guests.

You will upsell, handle complaints professionally, assist with events, and ensure tables are reset to standard. Matric essential; wine certificate helpful; minimum 2 years fine dining experience preferred.

Qualifications

• Matric essential.
• Minimum 2 years’ waitering experience in a fine dining environment (hotel restaurant experience advantageous).
• Sound knowledge of cocktails, wines, spirits, and beverages.
• Proficiency in POS systems (Easipos advantageous).

Responsibilities

• Greet all guests warmly and professionally in accordance with establishment standards.
• Provide friendly, courteous, and professional service at all times.
• Understand the sequence of service and anticipate guest needs.
• Be fully aware of table allocations, dietary requirements, allergies and special requests during service.
• Inform the kitchen of any guest food requirements or allergies.
• Have knowledge of the menu and wine list to assist guests.
• Upsell dishes and wines to guests.
• Handle guest complaints and comments professionally, escalating when necessary.
• Familiarise yourself with day sheets and event sheets to deliver high-quality service.
• Ensure all tables are cleared, cleaned, and reset to standard.
• Perform cleaning tasks (cutlery, glassware, floors, etc.).
• Assist with monthly stock takes and restocking of fridges and bars.
• Prepare setups for picnics, braais, conferences, and events.
• Accurately enter all transactions into the Easipos system.

Skills

Customer service

Upselling

Wine knowledge

Guest relations

Teamwork

Education

Matric Certificate

Wine certificate beneficial

Tools

POS Systems (Easipos)

Job description

Red Ember Recruitment, on behalf of our client, is seeking a professional, energetic, and service-driven Waiter to join a luxury hospitality establishment in Franschhoek.

Main Responsibilities

• Greet all guests warmly and professionally in accordance with establishment standards.
• Provide friendly, courteous, and professional service at all times.
• Understand the sequence of service and anticipate guest needs.
• Be fully aware of your table allocations, dietary requirements, allergies and special requests during service by ensuring that you pay careful attention to the day sheet provided, where all guest details will be noted.
• Inform the kitchen of any guest food requirements or allergies in accordance with standards.
• Have a complete knowledge of the menu and wine list to confidently assist guests.
• Assist guests with non-menu requests, responding positively and accommodating where possible.
• "Sell" rather than "order take" by recommending dishes, wines, and upselling menu items.
• Handle guest complaints and comments professionally, escalating them to the Restaurant Manager / MOD when necessary.
• Familiarise yourself on each shift with the day sheet and any events (function sheets) applicable to your shift to be well prepared and informed to deliver a high-quality service.
• Ensure all tables are cleared, cleaned, and reset in accordance with establishment standards.
• Perform cleaning tasks as required, including polishing cutlery and glassware, cleaning floors, fridges, windows & service areas i.e. buffet stations.
• Assist with monthly stock take as and when requested by the Restaurant Manager.
• Assist with restocking of fridges and bar areas – always remember the FIFO rule (First In; First Out).
• Have a full understanding and be able to do set-up’s for picnics, braai’s, conferences in Indaba and any other special events.
• Accurately enter all transactions into the Easipos system.

Requirements

• Minimum 2 years’ waitering experience in a fine dining environment (hotel restaurant experience advantageous).
• Sound knowledge of cocktails, wines, spirits, and beverages.
• Proficiency in POS systems (Easipos advantageous).

Inherent Requirements

• Matric Certificate (essential).
• Wine certificate course (beneficial).
• Strong ability to upsell and engage with guests confidently.
• Excellent time management and attention to detail.
• Problem-solving and customer service skills.
• Ability to work well under pressure.