Volunteer Manager - Durban Operations

Placements24; Durban; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Professional development opportunities

Generous leave policies

Employee wellness programs

Supportive and collaborative work环境

Impact-focused team

Job summary

Placements24 is seeking an experienced Volunteer Manager for a Durban-based NGO focused on youth empowerment. You will recruit, train, engage, and retain volunteers aligned with our mission, ensuring they are well-supported and effective.

On-site role in Durban; you will design programs, manage schedules, track hours and feedback, and collaborate with program staff to place volunteers where they contribute most.

Qualifications

• Minimum 3–5 years in volunteer management or equivalent in non-profit.
• Proven recruit/train/manage volunteers.
• Excellent interpersonal, communication, and leadership skills.
• Strong organization and time-management; multitasking ability.
• Experience with volunteer management software and MS Office.
• Bachelor's degree in Social Work, Psychology, Non-profit Management, HR, or related field preferred.
• On-site work in Durban with potential provincial travel.

Responsibilities

• Develop strategies for volunteer recruitment, screening, and onboarding.
• Design and deliver engaging volunteer training programs.
• Schedule and deploy volunteers across programs and events in Durban.
• Foster a positive, supportive environment and ongoing engagement.
• Maintain accurate volunteer records (hours, contributions, feedback).
• Develop strategies for volunteer recognition and retention.
• Serve as primary contact for volunteers and address inquiries promptly.
• Collaborate with program staff to match volunteers to roles.
• Evaluate program effectiveness and recommend improvements.
• Ensure compliance with organizational policies for volunteer management.

Skills

Volunteer management

Recruitment

Training

Interpersonal skills

Leadership

Microsoft Office

Communication

Education

Bachelor's degree in Social Work, Psychology, Non-profit Management, HR, or related field

Tools

Volunteer management software

MS Office

Job description

About the Role

Our client, a dynamic non-profit organization focused on youth empowerment and development in the Durban, KwaZulu-Natal area, is seeking an enthusiastic and experienced Volunteer Manager. This integral role is responsible for the recruitment, training, engagement, and retention of volunteers who are essential to the organization's mission. You will develop and implement effective volunteer programs, foster a positive volunteer experience, and ensure that volunteers are well-supported and aligned with the organization's goals. The position requires a strong understanding of volunteer management best practices and the ability to connect with diverse individuals. This is an on-site role, requiring active presence within the Durban community and at the organization's facilities. The ideal candidate will possess excellent interpersonal skills, exceptional organizational abilities, and a genuine passion for community service. You will be instrumental in building and maintaining a robust volunteer base that contributes significantly to the organization's impact. We are looking for a dedicated individual who can inspire others to contribute their time and talents.

Key Responsibilities

• Develop and implement comprehensive strategies for volunteer recruitment, screening, and onboarding.
• Design and deliver engaging volunteer training programs, ensuring volunteers understand their roles and responsibilities.
• Manage the scheduling and deployment of volunteers across various programs and events in Durban.
• Foster a positive and supportive environment for volunteers, encouraging their ongoing engagement and commitment.
• Maintain accurate volunteer records, including hours, contributions, and performance feedback.
• Develop and implement strategies for volunteer recognition and retention.
• Act as a primary point of contact for volunteers, addressing their inquiries and concerns promptly.
• Collaborate with program staff to identify volunteer needs and match volunteers to appropriate roles.
• Evaluate the effectiveness of volunteer programs and recommend improvements.
• Ensure compliance with all organizational policies and procedures related to volunteer management.

Requirements

• Minimum of 3-5 years of experience in volunteer management, human resources, program coordination, or a related field within the non-profit sector in KwaZulu-Natal.
• Demonstrated success in recruiting, training, and managing volunteers.
• Excellent interpersonal, communication, and leadership skills.
• Strong organizational and time-management abilities, with the capacity to manage multiple priorities.
• Proficiency in volunteer management software and Microsoft Office Suite.
• A genuine passion for community service and youth development.
• Ability to build rapport and work effectively with a diverse range of individuals.
• Experience in event planning and coordination is a plus.
• Bachelor's degree in Social Work, Psychology, Non-profit Management, Human Resources, or a related field is preferred.
• Must be able to work on-site in Durban and potentially travel within the province for outreach purposes.

Benefits

• Competitive salary commensurate with experience.
• Opportunity to significantly impact the lives of young people in Durban.
• Work with a passionate and dedicated team committed to social change.
• Professional development opportunities and training in volunteer management.
• Generous leave policies and employee wellness programs.
• A supportive and collaborative work environment.
• Be recognized for your contribution to building a strong volunteer community.