Remote Social Support Specialist

Placements24; Vereeniging; Hybrid; ZAR 350,000 - 550,000; Full time

Benefits offered by this job

Bonus potential

Fully remote with flexible hours

Health insurance

Paid time off

Professional development allowance

Supervision

Job summary

Placements24 seeks a Remote Social Support Specialist to deliver counseling and guidance from a home office. You will conduct virtual sessions, assess needs, and connect clients with resources to improve well-being.

Requirements include a Master’s in Social Work, current licensure, and at least four years of remote counseling or social support experience. Proficiency with video calls and EHR systems is essential.

Qualifications

• Master's degree in Social Work or related field.
• Professional registration/licensure (e.g., LCSW, LPC).
• 4+ years of direct social support or counseling experience.
• Proven ability to work effectively in a remote environment.
• Excellent verbal and written communication; strong virtual engagement.
• Familiarity with video conferencing and electronic health records.

Responsibilities

• Conduct virtual counseling sessions and needs assessments.
• Provide emotional support, guidance, and crisis intervention via phone, video, and chat.
• Connect clients with community resources and social services.
• Develop personalized support plans for clients' needs and goals.
• Maintain confidential electronic case records.
• Collaborate with a remote team to share best practices and ensure client care.

Skills

Communication

Counseling

Remote work

Video conferencing

EHR proficiency

Education

Master's degree in Social Work

Tools

Video Conferencing Platforms

EHR Systems

Job description

About the Role

Our client is looking for a dedicated Remote Social Support Specialist to provide essential services to individuals and families across various regions. This fully remote position allows you to leverage your expertise in social work and counseling from the comfort of your home office. You will focus on offering guidance, support, and resource connection to clients facing personal challenges, ensuring they have access to the assistance they need. This role requires a proactive approach to remote engagement, strong communication skills, and the ability to build rapport virtually. You will play a key part in our client's mission to enhance community well-being, regardless of geographical boundaries.

Key Responsibilities

• Conduct virtual counseling sessions and needs assessments with clients.
• Provide emotional support, guidance, and crisis intervention via phone, video, and chat.
• Connect clients with relevant community resources, social services, and support networks.
• Develop personalized support plans tailored to individual client needs and goals.
• Maintain accurate and confidential electronic case records.
• Collaborate with a remote team of professionals to share best practices and ensure comprehensive client care.

Requirements

• Master's degree in Social Work, Counseling, Psychology, or a related field.
• Professional registration and licensure (e.g., LCSW, LPC, equivalent).
• Minimum of 4 years of experience in providing direct social support or counseling.
• Demonstrated ability to work effectively in a remote environment.
• Excellent verbal and written communication skills, with strong virtual engagement capabilities.
• Proficiency with video conferencing platforms and electronic health record systems.

Benefits

• Competitive salary and performance-based bonuses.
• Fully remote work arrangement with flexible hours.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and professional development allowance.
• Supportive virtual team culture and regular supervision.