Remote Social Support Specialist

Placements24; Bloemfontein; Hybrid; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Competitive salary with incentives

Health, dental and vision insurance

Flexible remote hours and location

Professional development opportunities

Employee well-being and work-life BAL

Job summary

Placements24 is seeking a compassionate Remote Social Support Specialist to deliver essential services to clients across diverse locations. This fully remote role enables you to provide case management, resource navigation, and direct virtual support from your home office.

You will assess needs, guide clients to healthcare, housing, finances, and employment opportunities, and maintain meticulous electronic case files while collaborating with a remote team.

Qualifications

• Relevant degree in Social Work, Psychology, Sociology or closely related field.
• Proven experience in social work, counseling, or case management, preferably with remote clients.
• Strong digital literacy, including proficiency with video conferencing tools and case management software.
• Excellent active listening, empathetic communication, and problem-solving skills.
• Ability to work independently, manage time efficiently, and maintain strict confidentiality.

Responsibilities

• Provide direct virtual support and case management to clients facing social and economic challenges.
• Conduct needs assessments via video conferencing and phone, developing personalized support plans.
• Assist clients in accessing essential services, including healthcare, housing, financial assistance, and employment opportunities.
• Maintain accurate, up-to-date electronic case files and document all client interactions and progress meticulously.
• Collaborate effectively with remote team members and external service providers through digital communication channels.
• Stay informed about available community resources and advocate for clients' needs within the support network.

Skills

Empathetic communication

Active listening

Time management

Independent work

Confidentiality

Education

Degree in Social Work / Psychology / Sociology

Tools

Video conferencing tools

Case management software

Remote collaboration tools

Job description

About the Role

Our client is seeking a compassionate and skilled Remote Social Support Specialist to join their innovative team, providing essential services to individuals across diverse geographical locations. This fully remote role allows you to deliver critical support, case management, and resource navigation from the convenience of your home office. You will engage with clients through various digital platforms, assessing their needs, providing guidance, and connecting them with appropriate community and governmental resources. This is an exceptional opportunity for a dedicated professional who thrives in a flexible work environment and is passionate about leveraging technology to enhance social well-being and provide accessible support.

Key Responsibilities

• Provide direct virtual support and case management to clients facing social and economic challenges.
• Conduct needs assessments via video conferencing and phone, developing personalized support plans.
• Assist clients in accessing essential services, including healthcare, housing, financial assistance, and employment opportunities.
• Maintain accurate, up-to-date electronic case files and document all client interactions and progress meticulously.
• Collaborate effectively with remote team members and external service providers through digital communication channels.
• Stay informed about available community resources and advocate for clients' needs within the support network.

Requirements

• A relevant degree in Social Work, Psychology, Sociology, or a closely related field.
• Proven experience in social work, counseling, or case management, preferably with remote clients.
• Strong digital literacy, including proficiency with video conferencing tools and case management software.
• Excellent active listening, empathetic communication, and problem-solving skills.
• Ability to work independently, manage time efficiently, and maintain strict confidentiality.
• A stable internet connection and a suitable home working environment are essential.

Benefits

• Competitive annual salary with performance-based incentives.
• Comprehensive health, dental, and vision insurance benefits.
• Significant flexibility with remote working hours and location.
• Access to ongoing professional development and training opportunities.
• A forward-thinking organization committed to employee well-being and work-life balance.