Social Support Specialist - Remote

Placements24; East London; Hybrid; ZAR 320,000 - 460,000; Full time

Benefits offered by this job

Competitive salary

Health, dental, and vision insurance

Generous paid time off

Professional development opportunities

Fully remote position

Job summary

Placements24 is seeking a proactive Social Support Specialist to provide remote assistance to individuals and communities in the East London region and beyond. You will assess needs, guide clients to social services, and develop individualized plans while maintaining confidential records.

This fully remote role requires strong communication skills, independence, and the ability to manage a caseload from home, ensuring flexible work-life balance and opportunities for ongoing professional

Qualifications

• Bachelor's degree in Social Work, Sociology, Psychology, or related field.
• Experience in social services, case management, or client support.
• Strong knowledge of social welfare systems and community resources.
• Excellent verbal and written communication skills.
• Proficiency with remote communication tools and digital record-keeping.
• Ability to work independently and manage a caseload remotely.

Responsibilities

• Conduct remote needs assessments for individuals and families seeking support.
• Provide information and guidance on accessing social services, benefits, and programs.
• Develop and monitor individualized support plans to help clients achieve their goals.
• Act as a liaison between clients and service providers, ensuring smooth communication.
• Maintain accurate, confidential client records and case notes.
• Offer empathetic listening and emotional support to clients facing challenges.

Skills

Remote communication

Caseload management

Empathetic listening

Written and verbal communication

Independent work

Education

Bachelor's degree in Social Work, Sociology, Psychology, or related field

Tools

Video conferencing

Email

Chat

Digital record-keeping systems

Job description

About the Role

Our client is seeking a proactive and compassionate Social Support Specialist to provide remote assistance to individuals and communities. This role is essential for connecting clients with vital social services, offering guidance, and advocating for their needs across the East London region and beyond. You will utilize digital platforms to assess situations, develop support plans, and facilitate access to resources, ensuring that individuals receive the help they require regardless of their location. This is a significant opportunity to contribute to social well-being through flexible, technology-driven support.

Key Responsibilities

• Conduct remote needs assessments for individuals and families seeking support.
• Provide information and guidance on accessing social services, benefits, and community programs.
• Develop and monitor individualized support plans to help clients achieve their goals.
• Act as a liaison between clients and service providers, ensuring smooth communication.
• Maintain accurate, confidential client records and case notes.
• Offer empathetic listening and emotional support to clients facing challenges.

Requirements

• Bachelor's degree in Social Work, Sociology, Psychology, or a related field.
• Previous experience in social services, case management, or client support.
• Strong knowledge of social welfare systems and community resources.
• Excellent verbal and written communication skills.
• Proficiency in using remote communication tools (video conferencing, email, chat) and digital record-keeping systems.
• Ability to work independently and manage a caseload effectively from a remote location.

Benefits

• Competitive annual salary and potential for performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and holiday leave.
• Opportunities for continuous learning and professional development.
• Fully remote position offering excellent work-life balance and flexibility.