Remote Customer Support Specialist

Placements24; George; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Remote work premium

Health, dental, vision insurance

Paid time off

Home office stipend

Professional development & virtual te"

Job summary

Placements24 is seeking a Remote Customer Support Specialist to join a fully remote team. You will handle live chat, email, and phone inquiries, delivering high-quality support from a home office with a focus on customer satisfaction.

Ideal candidates have strong written and verbal communication, experience with ticketing systems, and the ability to work independently to meet targets in a virtual work environment.

Qualifications

• Experience in a customer-facing role.
• Excellent written and verbal communication skills.
• Familiarity with support software and ticketing systems.
• Home office with stable internet connection.
• Self-motivated and able to meet performance targets.

Responsibilities

• Provide support through live chat, email, and phone.
• Troubleshoot and resolve technical and non-technical issues.
• Document customer interactions in the ticketing system.
• Identify customer needs and offer relevant solutions.
• Collaborate with internal teams to escalate complex issues.
• Contribute to knowledge base with articles and FAQs.

Skills

Customer support

Communication

Ticketing systems

Remote tools

Home office setup

Education

High school diploma

Associate or Bachelor’s degree preferred

Tools

Ticketing software

Remote collaboration tools

Job description

About the Role

Our client is seeking a motivated and empathetic Remote Customer Support Specialist to join their fully remote team. This position is crucial for providing outstanding support to customers across various digital channels. You will be instrumental in resolving issues, answering questions, and ensuring a seamless customer journey from the comfort of your own home office. We foster a culture of asynchronous communication and results-driven performance, providing the tools and autonomy needed for success. If you are a self-starter with a passion for helping others and thrive in a virtual work environment, this is the ideal opportunity to grow your career with a forward-thinking company.

Key Responsibilities

• Deliver exceptional customer support through live chat, email, and phone, adhering to service level agreements.
• Troubleshoot and resolve technical and non-technical customer issues efficiently and accurately.
• Maintain detailed records of customer interactions and resolutions within the company's ticketing system.
• Proactively identify customer needs and provide relevant solutions or information.
• Collaborate with internal teams to escalated and resolve complex customer challenges.
• Contribute to the knowledge base by creating and updating support articles and FAQs.

Requirements

• Proven experience as a Customer Support Specialist or in a similar customer-facing role.
• Excellent written and verbal communication skills, with the ability to convey information clearly.
• Proficiency with customer support software, ticketing systems, and remote collaboration tools.
• A dedicated home office setup with a stable internet connection.
• Demonstrated ability to work independently, manage time effectively, and meet performance targets.
• High school diploma required; associate's or bachelor's degree preferred.

Benefits

• Competitive salary package with remote work premium.
• Full health, dental, and vision insurance benefits.
• Generous paid time off and holiday schedule.
• Home office stipend to enhance your workspace.
• Opportunities for professional development and virtual team-building events.