Client Support Specialist - Remote

Placements24; Upington; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Fully remote

Health insurance

Paid time off

Training opportunities

Job summary

Placements24 is seeking a Client Support Specialist to join its fully remote team. You will be the first line of contact for clients, addressing inquiries and ensuring a positive service experience from your remote workspace.

You will leverage strong communication and problem-solving skills to troubleshoot issues, maintain accurate records, and collaborate with internal teams to enhance overall client satisfaction and loyalty.

Qualifications

• High school diploma or equivalent; further education in customer service is a plus.
• 1+ year in a customer support or client-facing role.
• Excellent verbal and written communication skills.
• Strong problem-solving and active listening abilities.
• Proficiency with CRM software and virtual communication platforms.
• Ability to work independently and manage time remotely.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and chat.
• Provide detailed information about services, products, and policies.
• Troubleshoot and resolve client issues, escalating complex cases when necessary.
• Maintain accurate client records and document all interactions and resolutions.
• Identify opportunities to improve client experience and service delivery.
• Collaborate with internal teams to ensure seamless client support.

Skills

Customer support

Communication skills

Problem-solving

Active listening

CRM software

Remote work

Education

High school diploma

Tools

CRM software

Virtual communication platforms

Job description

About the Role

Our client is seeking a detail-oriented and customer-focused Client Support Specialist to join their fully remote team. In this role, you will be the first point of contact for clients, providing essential assistance, resolving inquiries, and ensuring a positive service experience. You will leverage your strong communication skills and problem-solving abilities to address client needs efficiently and effectively, all from your dedicated remote workspace. This position is key to maintaining client satisfaction and loyalty, contributing to the organization's success through exceptional service delivery and a commitment to client well-being, within a flexible and supportive remote work environment.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and chat.
• Provide detailed information about services, products, and policies.
• Troubleshoot and resolve client issues, escalating complex cases when necessary.
• Maintain accurate client records and document all interactions and resolutions.
• Identify opportunities to improve client experience and service delivery.
• Collaborate with internal teams to ensure seamless client support.

Requirements

• High school diploma or equivalent; further education or certifications in customer service are a plus.
• Proven experience (1+ year) in a customer support or client-facing role.
• Excellent verbal and written communication skills.
• Strong problem-solving and active listening abilities.
• Proficiency with CRM software and virtual communication platforms.
• Ability to work independently and manage time effectively in a remote setting.

Benefits

• Competitive annual salary.
• Fully remote position with flexible working hours.
• Comprehensive health, dental, and vision insurance.
• Paid time off and company holidays.
• Ongoing training and development opportunities to enhance customer service skills.