Remote Client Support Specialist

Placements24; Polokwane; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Fully remote

Flexible hours

Health benefits

Training opportunities

Inclusive virtual culture

Job summary

Placements24 is seeking a proactive Remote Client Support Specialist to join our fully remote customer service team. You will be the primary point of contact for clients, resolving issues, guiding product usage, and ensuring a positive experience from your home office.

Ideal candidates excel in written and verbal communication, can manage a busy workload autonomously, and are comfortable using CRM and helpdesk tools to track interactions and outcomes.

Qualifications

• Experience in client support or customer service.
• Exceptional communication and active listening skills.
• Proficient with CRM and helpdesk systems.
• Ability to work autonomously in a remote setting.

Responsibilities

• Respond to client inquiries via email, phone, and chat in a timely and professional manner.
• Assist clients with product usage, troubleshooting, and resolving service-related issues.
• Maintain detailed and accurate records of client interactions and support activities.
• Identify and elevate complex client issues to appropriate internal teams for resolution.
• Gather client feedback and share insights to improve customer service processes.
• Ensure client retention and satisfaction by providing exceptional support.

Skills

Excellent communication

Active listening

CRM software proficiency

Problem-solving

Remote work autonomy

Tools

CRM software

Helpdesk systems

Job description

About the Role

Our client is seeking a proactive and empathetic Remote Client Support Specialist to join their entirely remote customer service department. You will be the primary point of contact for clients, addressing their needs, resolving issues, and ensuring a positive experience with our services. This role requires excellent communication skills and a dedication to customer satisfaction, all performed from your home office. It's a prime opportunity for individuals who excel in a remote work environment and are passionate about building strong client relationships and contributing to a supportive, distributed team.

Key Responsibilities

• Respond to client inquiries via email, phone, and chat in a timely and professional manner.
• Assist clients with product usage, troubleshooting, and resolving service-related issues.
• Maintain detailed and accurate records of client interactions and support activities.
• Identify and elevate complex client issues to appropriate internal teams for resolution.
• Gather client feedback and share insights to improve customer service processes.
• Ensure client retention and satisfaction by providing exceptional support.

Requirements

• Previous experience in a client support or customer service role.
• Exceptional communication and active listening skills.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Strong problem-solving capabilities and a patient demeanor.
• Ability to work autonomously and manage workload effectively in a remote setting.
• A dedicated home office setup with stable internet connectivity is essential.

Benefits

• Competitive salary and performance bonuses.
• Fully remote working arrangement with flexible hours.
• Health, wellness, and retirement benefits.
• Ongoing training and professional development opportunities.
• A collaborative and inclusive virtual work culture.