Virtual Order Coordinator - Retail & eCommerce

Topjobseeker.Com; Gqeberha; Sur place; ZAR 150 000 - 210 000; Plein temps

Avantages offerts par ce poste

Medical aid

Provident fund

Staff account

Market-related salary

Résumé du poste

Dis-Chem Pharmacies Cape Road store has a Virtual Coordinator role to maintain and coordinate all virtual orders, ensuring collection or delivery within SLA and effective management across front shop, online and dispensary.

The role requires Grade 12 and 1–2 years in retail; Diploma in Retail Business Management is an advantage, plus experience in eCommerce preferred. Join a team focused on accuracy, timely fulfilment and customer satisfaction.

Qualifications

• Essential: Grade 12 / Matric.
• 1–2 years’ experience in a retail environment.
• Advantage: Diploma in Retail Business Management or relevant.
• Advantage: Previous experience in eCommerce.

Responsabilités

• Ensure that all virtual orders (collection or delivery) within online, front shop and dispensary are processed in time.
• Finalise waybill and dispatching of all delivery orders for the store to ensure we remain within SLA.
• Keep accurate record of all process documentation and reporting.
• Identify opportunities to streamline in store operations in terms of the fulfilment and dispatch of virtual orders in store within the various departments.
• Stay up to date with all email, delivery and system related queries in store and act accordingly.
• Report any system issues as per Dis-Chem standard operating procedures.
• Ensure each order is correctly picked and packed to avoid any customer discrepancies.
• Ensure customer orders are ready for collection before the customer visits the store to collect their goods or receive their delivery.

Connaissances

Microsoft Office

Customer service

Attention to detail

English proficiency

Problem solving

Team collaboration

Formation

Grade 12 / Matric

Diploma in Retail Business Management

Outils

MS Office Suite (Word/Excel/PowerPoint/Outlook)

Description du poste

Dis-Chem Pharmacies Cape Road store has a Virtual Coordinator role to maintain and coordinate all virtual orders, ensuring collection or delivery within SLA and effective management across front shop, online and dispensary.

The role requires Grade 12 and 1–2 years in retail; Diploma in Retail Business Management is an advantage, plus experience in eCommerce preferred. Join a team focused on accuracy, timely fulfilment and customer satisfaction.