Online Store Click & Collect Coordinator

Dis-Chem Pharmacies Limited; Cape Town; Sur place; ZAR 167 000 - 257 000; Plein temps

Avantages offerts par ce poste

Medical aid

Provident fund

Staff account

Market related salary

Résumé du poste

Dis-Chem Pharmacies in Claremont is seeking an Online Administrator to ensure smooth in-store operation of the Dis-Chem Online Store’s Click & Collect system. You will manage customer orders, verify readiness for collection and maintain accurate records to minimise delays for customers.

The role requires a Matric, at least 1 year in retail, and strong MS Office skills. You will work with management to implement new online processes and improve customer experience.

Qualifications

• Grade 12 / Matric
• Minimum of 1 year’s experience in a relevant retail environment
• Computer literate – MS Office and Internet browser administration

Responsabilités

• Promote superior customer relations for Click & Collect users.
• Manage customer orders and ensure readiness for collection.
• Stay up to date with all e-mail and system queries and act accordingly.
• Keep accurate records of all Click and Collect orders received, picked, packed and released to customer.
• Identify opportunities to reduce customer wait times upon picking at stores.
• Report any system issues as soon as it appears to enhance customer experiences.
• Correctly pick and pack parcels to avoid customer discrepancies.
• Resolve any customer queries in the fastest and most appropriate way possible.
• Inform management of any unresolved customer matters.
• Maintain regular communication with management and up to date feedback regarding online operations.
• Implement all new operations as required by management.

Connaissances

Customer service

Communication

Time management

Attention to detail

Problem solving

Deadline driven

Formation

Matric / Grade 12

Outils

MS Office

Internet browser administration

Description du poste

Dis-Chem Pharmacies in Claremont is seeking an Online Administrator to ensure smooth in-store operation of the Dis-Chem Online Store’s Click & Collect system. You will manage customer orders, verify readiness for collection and maintain accurate records to minimise delays for customers.

The role requires a Matric, at least 1 year in retail, and strong MS Office skills. You will work with management to implement new online processes and improve customer experience.