Online Administrator - Claremont

Dis-Chem Pharmacies Limited; Cape Town; On-site; ZAR 167,000 - 257,000; Full time

Benefits offered by this job

Medical aid

Provident fund

Staff account

Market related salary

Job summary

Dis-Chem Pharmacies in Claremont is seeking an Online Administrator to ensure smooth in-store operation of the Dis-Chem Online Store’s Click & Collect system. You will manage customer orders, verify readiness for collection and maintain accurate records to minimise delays for customers.

The role requires a Matric, at least 1 year in retail, and strong MS Office skills. You will work with management to implement new online processes and improve customer experience.

Qualifications

• Grade 12 / Matric
• Minimum of 1 year’s experience in a relevant retail environment
• Computer literate – MS Office and Internet browser administration

Responsibilities

• Promote superior customer relations for Click & Collect users.
• Manage customer orders and ensure readiness for collection.
• Stay up to date with all e-mail and system queries and act accordingly.
• Keep accurate records of all Click and Collect orders received, picked, packed and released to customer.
• Identify opportunities to reduce customer wait times upon picking at stores.
• Report any system issues as soon as it appears to enhance customer experiences.
• Correctly pick and pack parcels to avoid customer discrepancies.
• Resolve any customer queries in the fastest and most appropriate way possible.
• Inform management of any unresolved customer matters.
• Maintain regular communication with management and up to date feedback regarding online operations.
• Implement all new operations as required by management.

Skills

Customer service

Communication

Time management

Attention to detail

Problem solving

Deadline driven

Education

Matric / Grade 12

Tools

MS Office

Internet browser administration

Job description

Dis-Chem Pharmacies has an exciting opportunity available for an Online Administrator for their Claremont, Cavendish store. The main function of the role will be to ensure effective in-store operation for the Dis-Chem Online Store’s Click & Collect system.

Minimum Requirements: Essential:

• Grade 12 / Matric
• Minimum of 1 years’ experience in a relevant retail environment
• Computer literate – MS Office and Internet browser administration

Job Specifications:

• Promote the ultimate superior customer relations experience for all Click & Collect users.
• Manage customer orders and ensure that they are ready for collection before the customer visits the store to collect their goods purchased.
• Stay up to date with all e-mail and system queries and act accordingly.
• Keep accurate records of all Click and Collect orders received, picked, packed and released to customer.
• Identify opportunities to reduce customer wait times upon picking at stores.
• Report any system issues as soon as it appears to enhance customer experiences.
• Correctly pick and pack parcels to avoid customer discrepancies.
• Resolve any customer queries in the fastest and most appropriate way possible.
• Inform management of any unresolved customer matters.
• Maintain regular communication with management and up to date feedback regarding online operations.
• Implement all new operations as required by management.

Competencies: Essential:

• Understand best practices related to Click and Collect in-store operations
• Customer Service driven and focus on quality
• Exceptional communication and active listening skills
• Customer service skills
• Attention to detail
• Deadline driven
• Problem solving skills
• Patient, honest and trustworthy
• Time management and accountability

Advantageous:

• Understand basic of Online shopping (e-Commerce) in South Africa
• Bilingual

Special conditions of employment:

• Willing and able to work retail hours
• Reliable transport
• Fully Vaccinated (proof of vaccination certificate)
• South African citizen
• Clear credit and criminal records

Remuneration and benefits:

• Market related salary
• Medical aid
• Provident fund
• Staff account

ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.

Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.