Customer-Focused Retail Associate

Dis-Chem Pharmacies Limited; Wes-Kaap; On-site; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Market related salary

Medical aid

Provident fund

Staff account

Job summary

Dis-Chem Pharmacies Limited in South Africa is seeking a diligent retail administrator to support store operations. The role focuses on customer service, handling stock queries, processing refunds, and ensuring accurate deliveries and invoices.

Requirements include Grade 12, SAP knowledge, basic computer skills, and retail experience. You will report customer feedback to management, maintain liaison with departments, and help keep cash handling and float management accurate.

Qualifications

• Grade 12 / Matric required.
• Basic computer skills (Word, Excel, Outlook) and SAP knowledge.
• Prior retail experience preferred.

Responsibilities

• Manage and report all customer complements and complaints to management.
• Establish a professional relationship with customers.
• Ensure all customer stock queries are dealt with and resolved.
• Maintain effective external communication with customers when they require feedback.
• Assist customer with any enquiries and refer customers to the appropriate departments where applicable.
• Adhere to the customer turnover per hour rate as per company benchmark.
• Manage the shorts and overs at the point of sale, including the floats.
• Manage refund and return transactions.
• Ensure that back shopping and returned goods are handled correctly.
• Verify and review deliveries and invoices for total accuracy.
• Assist the Receiving Manager in preparing and logging Distribution Centre claims on the Distribution Centre claims system.
• Manage and control high risk stock
• Prepare the run reconciliation on a daily basis.
• Prepare, order and receive the branch change requirements to ensure cashiers have enough change to ensure the best customer service levels.
• Maintain effective liaison between relevant parties.
• Maintain effective document control including but not limited to float, petty cash, cash on hand.

Skills

Retail experience

Basic computer skills

Customer service

Education

Grade 12 / Matric

Tools

SAP

Job description

Dis-Chem Pharmacies Limited in South Africa is seeking a diligent retail administrator to support store operations. The role focuses on customer service, handling stock queries, processing refunds, and ensuring accurate deliveries and invoices.

Requirements include Grade 12, SAP knowledge, basic computer skills, and retail experience. You will report customer feedback to management, maintain liaison with departments, and help keep cash handling and float management accurate.