Remote IT Support Specialist

Placements24; Bloemfontein; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Fully remote work

Health, dental, and vision insurance

Paid vacation and sick leave

Opportunity for IT certifications

Supportive remote team culture

Job summary

Placements24 is seeking a proactive Remote IT Support Specialist to join our fully remote IT department. You will be the first point of contact for employees seeking technical assistance, diagnosing and resolving issues from your home office.

The role emphasizes strong technical acumen, excellent communication, and a customer-first mindset. You will handle hardware, software, and network problems, document procedures, and support a productive remote workforce.

Qualifications

• Experience in IT support or help desk, preferably remote.
• Solid understanding of Windows and macOS, and common software applications.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP) and basic troubleshooting.
• Strong problem-solving skills and customer service orientation.

Responsibilities

• Provide first-level IT support to end-users via phone, email, and remote access tools.
• Diagnose and resolve hardware, software, and network connectivity issues promptly.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Manage user accounts, permissions, and access rights within IT systems.
• Create and maintain IT documentation, including user guides and troubleshooting procedures.
• Assist with IT asset management and inventory tracking.

Skills

IT support

Help desk

Troubleshooting

Networking

Education

CompTIA A+

CompTIA Network+

Tools

Windows

macOS

TCP/IP

DNS

DHCP

Job description

About the Role

Our client is seeking a proactive and customer-focused Remote IT Support Specialist to join their fully remote IT department. In this role, you will be the first point of contact for employees seeking technical assistance, resolving issues efficiently and effectively from your home office. You will diagnose and troubleshoot hardware, software, and network problems, ensuring minimal disruption to our client's operations. This position is ideal for someone who thrives in a remote work environment, possesses strong technical acumen, and excels at providing exceptional user support. You will play a crucial role in maintaining a productive and technologically sound workplace for all employees, contributing to a positive remote work experience.

Key Responsibilities

• Provide first-level IT support to end-users via phone, email, and remote access tools.
• Diagnose and resolve hardware, software, and network connectivity issues promptly.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Manage user accounts, permissions, and access rights within the company's IT systems.
• Create and maintain IT documentation, including user guides and troubleshooting procedures.
• Assist with IT asset management and inventory tracking.

Requirements

• Proven experience in an IT support or help desk role, preferably in a remote setting.
• Solid understanding of computer hardware, operating systems (Windows, macOS), and common software applications.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP) and troubleshooting techniques.
• Excellent problem-solving skills and attention to detail.
• Strong customer service and communication skills, with the ability to remain patient and professional.
• Relevant IT certifications (e.g., CompTIA A+, Network+) are a plus.

Benefits

• Competitive salary with regular reviews.
• Fully remote working opportunity with flexible scheduling options.
• Comprehensive health, dental, and vision insurance.
• Paid vacation and sick leave.
• Opportunities for certifications and further training in IT support.
• A supportive and inclusive remote team culture.