Helpdesk Technician (Remote)

Placements24; Vereeniging; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Fully remote position

Health, dental, vision insurance

Company-provided equipment

Professional development support

Job summary

Placements24 is seeking an experienced Helpdesk Technician to join their fully remote IT support team. You will provide first-level support to employees across the organization via remote tools, diagnose issues, install and configure systems, manage Active Directory, and contribute to knowledge base.

This role requires self-motivation, strong technical aptitude, and clear communication in a virtual setting, supporting a remote workforce and robust IT infrastructure.

Qualifications

• Minimum experience in IT support or helpdesk role.
• Strong knowledge of hardware, Windows and macOS.
• Familiar with remote support and ticketing systems.

Responsibilities

• Provide first-level technical support via remote tools.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and maintain computer systems and software.
• Manage user accounts and permissions in Active Directory and other systems.
• Create and maintain IT support documentation and knowledge base articles.
• Assist with IT asset management and inventory tracking.

Skills

Helpdesk experience

Windows

macOS

Networking

Remote support tools

Ticketing systems

Problem-solving

IT certifications

Job description

About the Role

Our client is seeking an experienced and resourceful Helpdesk Technician to join their fully remote IT support team. This role is critical for ensuring the smooth operation of our internal systems and providing timely technical assistance to employees across the organization. You will be empowered to solve a wide range of technical challenges, contributing to a productive and efficient work environment. We are looking for individuals who are self-motivated, possess strong technical aptitude, and excel in communication within a virtual setting, making a tangible difference in supporting our remote workforce and maintaining robust IT infrastructure.

Key Responsibilities

• Provide first-level technical support to employees via remote tools (phone, email, chat, remote desktop).
• Diagnose and resolve hardware, software, and network issues promptly.
• Install, configure, and maintain computer systems and related software.
• Manage user accounts and permissions within Active Directory and other systems.
• Create and maintain IT support documentation and knowledge base articles.
• Assist with IT asset management and inventory tracking.

Requirements

• Proven experience as a Helpdesk Technician or in a similar IT support role.
• Strong knowledge of computer hardware, operating systems (Windows, macOS), and common software applications.
• Familiarity with network protocols and troubleshooting techniques.
• Experience with remote support tools and ticketing systems.
• Excellent problem-solving and analytical skills.
• Relevant IT certifications (e.g., CompTIA A+, Network+) are highly desirable.

Benefits

• Competitive annual salary with potential for bonuses.
• Fully remote position, offering flexibility and work-life balance.
• Comprehensive health, dental, and vision insurance.
• Company-provided equipment and resources.
• Continuous learning opportunities and professional development support.