Remote Technical Support Agent

Placements24; Bloemfontein; Hybrid; ZAR 180,000 - 360,000; Full time

Benefits offered by this job

Competitive salary + bonuses

Fully remote position

Online training & certifications

Health, dental, and vision insurance

Job summary

Placements24 seeks a skilled Remote Technical Support Agent to deliver essential IT assistance nationwide, operating entirely remotely. You will diagnose and resolve a broad range of issues, ensuring minimal disruption to users’ work and maintaining productivity in a home-based setup.

Ideal candidates have proven hardware/software/os/network troubleshooting experience, strong communication, and a dedicated home office with reliable internet.

Qualifications

• Proven experience in a technical support role across multiple OS platforms.
• Strong diagnostic and problem-solving abilities with remote access.
• Ability to guide users clearly through technical steps.
• Experience using remote desktop and ticketing systems is preferred.
• Excellent communication and customer service skills.

Responsibilities

• Provide remote technical support for hardware, software, OS, and network issues.
• Troubleshoot and resolve user problems via phone, email, and remote tools.
• Install, configure, and update software on user devices.
• Document incidents and actions in the ticketing system.
• Escalate complex issues to higher-level teams when needed.
• Contribute to knowledge base with articles and guides.

Skills

Remote technical support

Windows

macOS

Linux

Network troubleshooting

Communication skills

Tools

Remote desktop tools

Ticketing system

Office productivity software

Job description

About the Role

Our client is looking for a skilled and reliable Remote Technical Support Agent to provide essential IT assistance to their users nationwide, operating entirely remotely. You will diagnose and resolve a wide range of technical issues, ensuring minimal disruption to users' work. This role is perfect for an experienced IT professional who excels in problem-solving and communication, and who thrives in a flexible, home-based work environment. You will be a key player in maintaining the efficiency and productivity of our client's remote workforce.

Key Responsibilities

• Provide remote technical support for hardware, software, operating systems, and network issues.
• Troubleshoot and resolve user problems via phone, email, and remote desktop tools.
• Install, configure, and update software and applications on user devices.
• Document all technical support incidents, actions, and outcomes in the ticketing system.
• Escalate complex technical issues to higher-level support teams when necessary.
• Contribute to the knowledge base by creating and updating support articles and guides.

Requirements

• Proven experience in a technical support role, with a strong understanding of IT principles.
• Proficiency with various operating systems (Windows, macOS, Linux) and common productivity software.
• Experience with network troubleshooting (TCP/IP, DNS, DHCP).
• Excellent analytical and problem-solving skills, with the ability to diagnose issues remotely.
• Strong communication skills and the ability to guide users through technical processes clearly.
• A dedicated home office setup with reliable high-speed internet is essential.

Benefits

• Competitive salary and performance-based bonuses.
• Fully remote position, offering exceptional work-life integration.
• Access to online training and certifications for continuous learning.
• Comprehensive health, dental, and vision insurance coverage.
• A supportive and collaborative virtual team environment with regular check-ins.