Virtual Account Manager - Vereeniging

Placements24; Vereeniging; Hybrid; ZAR 360,000 - 600,000; Full time

Benefits offered by this job

Fully remote

Performance incentives

Medical benefits

Retirement plan

Career growth

Team events

Job summary

Placements24 is seeking a dedicated Virtual Account Manager to join our remote team serving clients across South Africa. You will nurture and grow existing relationships, acting as the primary contact for multiple accounts from your home office.

Responsibilities include conducting regular virtual business reviews, identifying upsell opportunities, negotiating renewals, and coordinating with internal teams to ensure seamless service delivery.

Qualifications

• Experience in account management or customer success, preferably remote.
• Strong communication and negotiation skills.
• Proficiency with CRM software and virtual collaboration tools.
• Bachelor's degree or equivalent experience.

Responsibilities

• Manage a portfolio of client accounts remotely, acting as main contact for all needs.
• Proactively engage with clients through virtual channels to ensure satisfaction and address issues.
• Develop strategies to deepen relationships and identify upsell/cross-sell opportunities.
• Conduct regular virtual business reviews to assess performance and align on future strategies.
• Negotiate contract renewals and identify opportunities for growth and revenue expansion.
• Collaborate with internal teams to ensure seamless service delivery.
• Maintain accurate records of interactions, status, and sales activities in CRM.
• Monitor client health and address churn risks.
• Provide market insights to inform product and service development.
• Aim to exceed revenue growth and retention targets.

Skills

Account management

Customer success

CRM

Remote work

Education

Bachelor's degree

Tools

Salesforce

Zoho CRM

Job description

About the Role

Our client, a recognized innovator in the (Specify Industry, e.g., financial services, software development), is seeking a dedicated and customer-centric Virtual Account Manager to join their expanding remote team. This fully remote position allows you to work from your home office, serving a diverse client base across South Africa. Your primary responsibility will be to nurture and grow existing client relationships, ensuring satisfaction and identifying opportunities for account expansion. The ideal candidate possesses strong communication and relationship-building skills, a keen business sense, and the ability to manage multiple accounts effectively from a distance. We are looking for a proactive individual who can thrive in an autonomous, results-focused environment and contribute to our client's continued success in delivering exceptional service remotely. This role offers excellent growth prospects within a company that champions remote work culture.

Key Responsibilities

• Manage a portfolio of assigned client accounts remotely, acting as the main point of contact for all their needs.
• Proactively engage with clients through virtual channels (phone, email, video conferencing) to ensure satisfaction and identify potential issues.
• Develop and execute strategies to deepen client relationships and identify opportunities for upselling and cross-selling our (Specify Products/Services).
• Conduct regular virtual business reviews with clients to assess performance, gather feedback, and align on future strategies.
• Negotiate contract renewals and identify opportunities for account growth and revenue expansion.
• Collaborate closely with internal teams (e.g., customer support, technical services) to ensure seamless service delivery to clients.
• Maintain accurate and up-to-date records of all client interactions, account status, and sales activities within the CRM system.
• Monitor client health and proactively address any potential churn risks.
• Provide valuable market insights and client feedback to internal stakeholders to inform product and service development.
• Achieve and exceed assigned account revenue growth and customer retention targets.

Requirements

• Proven experience in account management, customer success, or a related client-facing role, preferably in a remote or inside capacity.
• Excellent communication, interpersonal, and negotiation skills, with the ability to build rapport remotely.
• Demonstrated success in managing client relationships and achieving retention and growth targets.
• Strong organizational skills and the ability to manage multiple accounts and priorities effectively.
• Proficiency with CRM software (e.g., Salesforce, Zoho CRM) and virtual collaboration tools.
• Self-motivated, proactive, and able to work autonomously in a remote environment.
• A customer-centric mindset with a passion for delivering exceptional service.
• Understanding of the (Specify Industry) sector is a plus.
• Bachelor's degree in Business, Marketing, or a related field, or equivalent work experience.
• Must have a reliable internet connection and a suitable home office setup.

Benefits

• Competitive salary with attractive performance-based incentives.
• Fully remote position offering ultimate flexibility and work-life balance.
• Comprehensive medical and retirement benefits.
• Opportunities for professional growth, skill development, and career advancement.
• Regular virtual team-building activities and company events.
• Access to state-of-the-art remote work technology and support.
• Generous annual leave policy.
• Employee assistance program for well-being.
• Chance to work with a leading company in its field.
• Be part of a modern, forward-thinking work culture.