Remote Client Support Specialist - Vereeniging

Placements24; Vereeniging; Hybrid; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Fully remote work opportunity

Competitive incentives and performance

Health and wellness benefits

Paid training programs

Equipment provided for home office

Career advancement opportunities

Job summary

Placements24 is seeking dedicated Remote Client Support Specialists to join a fully remote team based in South Africa. You will be the main contact for clients, resolving issues and guiding through product features.

This remote role requires strong communication, problem-solving, and CRM experience. Work from home with flexible hours from Vereeniging, Gauteng, and access to training and support to help you deliver outstanding customer experiences.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or technical support.
• Excellent communication and active listening skills.
• Ability to work autonomously in a remote setting.

Responsibilities

• Handle inbound client inquiries via phone, email, and chat promptly and professionally.
• Diagnose and resolve client issues, providing clear and concise solutions.
• Guide clients through product features, troubleshooting steps, and service offerings.
• Maintain accurate and detailed records of all client interactions in the CRM system.
• Identify client needs and proactively offer relevant solutions or product information.

Skills

Customer service

Active listening

Remote work

CRM software

Time management

Problem solving

Education

High school diploma

Tools

CRM software

Job description

About the Role

Our client is actively seeking dedicated and articulate Remote Client Support Specialists to join their expanding, fully remote team. This role is perfect for individuals passionate about providing exceptional service and resolving client issues from the convenience of their own home. You will be the primary point of contact for clients, offering support, guidance, and solutions to ensure their satisfaction and success with our client's offerings. As a remote-first company, we foster a connected and supportive virtual environment, providing all the necessary tools and resources for you to excel. We are looking for proactive, empathetic, and detail-oriented individuals who thrive in an independent work setting and are committed to delivering outstanding customer experiences. If you are based in or near Vereeniging, Gauteng, and seeking a rewarding remote career, this opportunity is for you.

Key Responsibilities

• Handle inbound client inquiries via phone, email, and chat promptly and professionally.
• Diagnose and resolve client issues, providing clear and concise solutions.
• Guide clients through product features, troubleshooting steps, and service offerings.
• Maintain accurate and detailed records of all client interactions in the CRM system.
• Identify client needs and proactively offer relevant solutions or product information.
• Escalate complex problems to the appropriate teams while ensuring client follow-up.
• Contribute to team knowledge base by documenting common issues and resolutions.
• Adhere strictly to company policies, procedures, and service level agreements (SLAs).
• Provide feedback to management on customer trends and service improvements.

Requirements

• High school diploma or equivalent; higher education or relevant certifications are a plus.
• Proven experience in a customer service, technical support, or client-facing role.
• Excellent communication and active listening skills.
• Strong problem-solving capabilities and attention to detail.
• Proficiency with computers, internet navigation, and CRM software.
• Ability to work autonomously and manage time effectively in a remote setting.
• A quiet, dedicated home workspace with reliable high-speed internet connectivity.
• Adaptability, patience, and a customer-first attitude.
• Availability for flexible working hours, supporting our fully remote operations from Vereeniging, Gauteng.

Benefits

• Fully remote work opportunity, offering unparalleled flexibility.
• Competitive salary with performance-based incentives.
• Comprehensive health and wellness benefits package.
• Paid training programs and continuous professional development.
• Supportive virtual team environment and management.
• Opportunity to work with innovative products and services.
• Provision of necessary equipment for a productive home office.
• Clear pathways for career advancement in client support roles.