Remote Account Manager - B2B Services

Placements24; Upington; Híbrido; ZAR 420.000 - 620.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote work arrangement with гиб

Performance-based bonuses

Home office setup allowance

Health and wellness benefits

Career development opportunities

Descripción de la vacante

Placements24 is seeking a Remote Account Manager to nurture and grow relationships with a portfolio of B2B clients across South Africa. You will be the primary contact, driving retention, satisfaction, and opportunities for service expansion while working in a fully remote setup.

Ideal candidates have 3–5 years of account management experience, excellent communication and negotiation skills, and proficiency with CRM software.

Formación

• 3–5 years of experience in account management, customer success, or client relations in a B2B service environment.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency with CRM software and standard office productivity tools.
• Self-motivated, proactive, and able to work independently in a remote setting.

Responsabilidades

• Manage a designated portfolio of B2B client accounts as primary contact.
• Develop strategies to improve client retention, satisfaction and loyalty.
• Identify opportunities for upselling and cross-selling services.
• Conduct regular check-ins and business reviews with clients.
• Address inquiries and resolve issues promptly.
• Collaborate with internal teams to ensure seamless client experiences.
• Maintain accurate client records and track progress in CRM.

Conocimientos

Client relationship management

Communication

Negotiation

Remote work

CRM software

Educación

Bachelor's degree (Business / Communications)

Herramientas

CRM software

Descripción del empleo

About the Role Our client is seeking a motivated and client-focused Remote Account Manager to join their expanding service-based business. This is a fully remote position, allowing you to work from anywhere in South Africa, with a focus on serving clients across the Upington, Northern Cape and beyond. You will be responsible for nurturing and growing relationships with a portfolio of B2B clients, ensuring their ongoing satisfaction and identifying opportunities for service expansion. The ideal candidate possesses excellent communication and problem-solving skills, a proactive approach to client management, and the ability to thrive in a virtual, self-directed environment. You will be a key advocate for our clients, ensuring they receive exceptional support and value from our services. This role offers the flexibility of remote work while contributing to our client's growth in critical regional markets.

Key Responsibilities

• Manage a designated portfolio of B2B client accounts, acting as their primary point of contact.
• Develop and execute strategies to ensure client retention, satisfaction, and loyalty.
• Identify opportunities for upselling and cross-selling additional services to existing clients.
• Conduct regular check-ins and business reviews with clients to understand their evolving needs.
• Address client inquiries and resolve issues promptly and effectively.
• Collaborate with internal teams (service delivery, support) to ensure seamless client experiences.
• Maintain accurate client records and track account progress within the CRM system.
• Proactively seek feedback and identify areas for service improvement.

Requirements

• Minimum of 3-5 years of experience in account management, customer success, or client relations, preferably in a B2B service environment.
• Proven ability to manage client relationships and drive retention and growth.
• Excellent communication, negotiation, and interpersonal skills.
• Strong organizational and time-management capabilities, essential for remote work.
• Proficiency with CRM software and standard office productivity tools.
• Self-motivated, proactive, and able to work independently with minimal supervision.
• A passion for client service and a commitment to delivering exceptional value.
• Bachelor's degree in Business, Communications, or a related field is preferred.

Benefits

• Competitive base salary with performance-based bonuses.
• Fully remote work arrangement with flexible hours.
• Opportunities for professional development and continuous learning.
• Comprehensive health and wellness benefits package.
• Collaborative team culture focused on client success.
• Allowance for home office setup and connectivity.
• Career advancement opportunities within a growing company.
• Exposure to diverse B2B service offerings and markets.