VIP Experience & Revenue Manager - iGaming

Avatar Advisory; Cape Town; On-site; ZAR 334,800 - 558,000; Full time

Job summary

Avatar Advisory, based in Cape Town, is seeking a highly experienced VIP Manager focused on developing and managing relationships with high-value players. This role is crucial in maximizing player retention and driving revenue growth across VIP segments.

The successful candidate will be responsible for ensuring personalized engagement and delivering world-class customer experiences. A strong background in VIP management, customer relationship management, and excellent analytical skills are essential for success in this role.

Qualifications

• Grade 12 (Matric) essential.
• Minimum 3–5 years' experience in VIP Management.
• Proven experience managing high-value customer portfolios.

Responsibilities

• Manage and develop relationships with high-value VIP customers.
• Deliver exceptional customer service through personalized engagement strategies.
• Develop retention strategies to maximize customer lifetime value.

Skills

Relationship-building

Communication

Customer-centric mindset

Negotiation skills

Analytical skills

Education

Diploma or Degree in Business, Marketing, Hospitality, or related field

Tools

Microsoft Office Suite (Excel)

CRM platforms

Job description

Avatar Advisory, based in Cape Town, is seeking a highly experienced VIP Manager focused on developing and managing relationships with high-value players. This role is crucial in maximizing player retention and driving revenue growth across VIP segments.

The successful candidate will be responsible for ensuring personalized engagement and delivering world-class customer experiences. A strong background in VIP management, customer relationship management, and excellent analytical skills are essential for success in this role.