Luxury VIP Guest Relations Lead – Casino Hotel Experience
Placements24
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Benefícios oferecidos por esta vaga
Resumo da vaga
Placements24, on behalf of a prestigious casino hotel in Rustenburg, North West, seeks an accomplished Guest Relations Manager to elevate service for high-value guests. You will lead a talented team, nurture VIP relationships, and drive loyalty through personalized experiences in a luxury environment.
The role requires 5+ years in guest relations or VIP services, exceptional communication and discreet professionalism, and a passion for anticipating guest needs across F&B, gaming and
Qualificações
- Minimum 5 years in guest relations or VIP services within luxury hospitality.
- Strong interpersonal, negotiation and problem-solving skills.
- Proven leadership with ability to manage a team and train staff.
- Impeccable grooming and professional presentation.
- Ability to work flexible hours including nights, weekends and holidays.
Responsabilidades
- Develop strategies to enhance guest satisfaction and loyalty programs.
- Serve as primary contact for VIP guests and ensure requests are met promptly.
- Lead and coach the Guest Relations team and manage training feedback.
- Oversee VIP lounge operations and amenities for a premium experience.
- Coordinate with Front Office, F&B, Gaming and Entertainment for seamless service delivery.
Conhecimentos
Ferramentas
Descrição da vaga
Placements24, on behalf of a prestigious casino hotel in Rustenburg, North West, seeks an accomplished Guest Relations Manager to elevate service for high-value guests. You will lead a talented team, nurture VIP relationships, and drive loyalty through personalized experiences in a luxury environment.
The role requires 5+ years in guest relations or VIP services, exceptional communication and discreet professionalism, and a passion for anticipating guest needs across F&B, gaming and
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